Senior Support Analyst

The Royal Kennel Club

about 1 month ago

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Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Compensation

£37,446.0

Working hours

Shift work

Job source

www.adzuna.co.uk

Tech stack

Microsoft Azure Cloud Computing CompTIA Security+ Windows PowerShell Microsoft InTune Hardware Infrastructure

Job description

As our Senior Support Analyst, you’ll play a vital role in keeping The Royal Kennel Club connected, secure and running smoothly. You’ll provide expert 1st and 2nd line technical support across our on-premises and cloud-based IT environment, ensuring colleagues have the technology and support they need to do their best work.

This is an excellent opportunity for a proactive, customer-focused IT professional who enjoys solving problems, embracing new technologies and making a real impact every day.

The role requires flexibility to attend events and provide occasional evening, weekend and on-call support where required to maintain business continuity and operational resilience.

Requirements

Significant experience supporting on-premises infrastructure e.g. switches, wireless servers (Essential)
Significant experience supporting Azure environments; Entra ID, Intune, Defender (Essential).
ITIL Foundation Certification in Service Management (Desirable)
Microsoft Certified: Azure Administrator, Security Administrator, or Modern Desktop Administrator. (Desirable)
CompTIA Security+ or Network+ certification. (Desirable)
Experience with PowerShell scripting for automation and IT administration. (Essential)
Understanding of compliance frameworks (GDPR, ISO 27001) and security auditing (Essential)
Knowledge of remote monitoring tools and IT asset management systems.
Working knowledge of Freshservice (Desirable)