Mobilisation, Transition and Culture Change Director

For the purpose of the expected award in Manchester for the project detailed below, we are looking for expression of interest for the position of: Mobilisation, Transition and Culture Change Director The TfGM Metrolink is the largest tram network in the UK and a central component of the Bee Network, supporting Greater Manchester’s ambition to deliver an integrated, high-performing public transport system.

Key Dimensions

• 103 km network across 8 lines
• 99 stops/stations
• 46 million passenger journeys annually
• Approximately 871 employees
• 147 trams (Bombardier M5000)
• 2 depots and 2 control centres

Operations

• Combination of segregated and street-running tram operations
• Line-of-sight driving with signalling at junctions
• Operational hours: approx. 05:30 - 00:30/01:30
• Peak frequency: 6 minutes (Mon-Sat), reduced on Sundays

Infrastructure & Systems

• 750V DC overhead line electrification
• Ticket vending machines, passenger information displays, and CCTV at all stops
• Network Management Centre and Disaster Recovery Centre

Contract Overview

• 10-year contract (7+3 structure)
• Scope includes Operations, Maintenance, and Renewals

Strategic Context (TfGM Objectives)

• Deliver high and consistent customer satisfaction
• Maintain safe and secure operations for passengers and staff
• Put people first through workforce engagement and capability development
• Maintain and grow the network through performance and asset management
• Ensure long-term sustainability across financial, environmental, and operational dimensions

Growth & Investment

• Network growth from 31.5 km (1992) to 103 km today
• Planned enhancements including new stops, fleet upgrades, control systems, and extensions

Your role as a Mobilisation, Transition and Culture Change Director

Lead mobilisation of the contract, ensuring a safe, efficient transition and embedding a high-performance, inclusive culture aligned with TfGM expectations and Bee Network principles.

Key Responsibilities

• Plan, lead, and deliver the mobilisation programme for the contract
• Manage transition from incumbent operator, ensuring continuity of service and performance
• Lead organisational change, culture transformation, and workforce alignment
• Ensure readiness across people, processes, systems, and governance
• Drive engagement with TfGM, employees, and stakeholders throughout mobilisation
• Embed behaviours aligned with TfGM priorities including safety, customer focus, and inclusion
• Support long-term organisational effectiveness and performance improvement

Coaching & Mentoring

• Coach leaders and managers in change management, engagement, and communication practices
• Build internal capability in programme management and mobilisation delivery
• Support development of inclusive, high-performing teams aligned to Bee Network values

Key Performance Indicators & Success Measures

• Delivery of contractual KPIs across safety, reliability, and customer satisfaction
• Achievement of TfGM performance targets and contribution to Bee Network outcomes
• Successful mobilisation delivered on time and within agreed parameters (where applicable)
• Measurable improvement in operational performance and efficiency
• Positive workforce engagement and retention metrics
• Demonstrable improvement in capability and performance of existing teams
• Strong stakeholder satisfaction (TfGM and partners)

• Strong experience leading mobilisation and transition programmes in transport or infrastructure
• Proven background in organisational change and culture transformation
• Excellent stakeholder management and communication skills
• Experience working within complex, multi-stakeholder environments