Technical Service Engineer

Safety, Health, and Environmental Leadership

• Promote and support a workplace culture with an unwavering commitment to safety, health, environmental stewardship, and regulatory compliance.
• Comply with all Company policies, procedures, and applicable regulatory requirements.

Technical Service and Customer Support

• Serve as the primary technical contact for customers and internal stakeholders.
• Provide customer trial support, processing assistance, troubleshooting, and application development guidance.
• Deliver technical product recommendations and customer-facing technical support.
• Collaborate with customers to resolve product performance issues and improve application outcomes.

Product Development and Manufacturing Support

• Support new product development, product commercialization, formulation design, and recipe development activities.
• Partner with Operations and Engineering to identify and implement process improvements.
• Provide technical expertise for manufacturing troubleshooting and continuous improvement initiatives.
• Evaluate additives, raw materials, and alternative formulations to improve product performance and operational efficiency.

Regulatory Compliance and Sustainability

• Manage regulatory and technical documentation, including Drug Master Files (DMF), FDA submissions, IMDS requirements, European regulatory inquiries, and customer technical questionnaires.
• Lead technical support activities associated with sustainability-focused products and initiatives.
• Maintain current knowledge of regulatory, environmental, and sustainability requirements impacting polypropylene products and applications.
• Coordinate external laboratory certifications, including UL and other applicable industry certifications.

Program Management

• Ensure technical service programs operate effectively and efficiently to meet customer and business objectives.
• Maintain technical records, reports, and documentation to support product quality, regulatory compliance, and customer requirements.

· Bachelor’s degree in Chemical Engineering, Polymer Science, Materials Science, or a related technical discipline.

· Minimum of ten (10) years of manufacturing or technical service experience.

· Demonstrated knowledge of polymer processing, product development, and manufacturing operations.

· Strong analytical, problem-solving, organizational, and project management skills.

· Excellent verbal and written communication skills, including the ability to effectively present technical information to customers and internal stakeholders.

· Ability to work collaboratively across multiple functional areas and with external customers.

PREFERRED QUALIFICATIONS

· Experience with polypropylene manufacturing, formulations, and product development.

· Technical service experience supporting injection molding, thermoforming, fiber, or related applications.

· Experience with Laboratory Information Management Systems (LIMS), preferably LabSoft.

· Polymer laboratory testing and analysis experience, preferably within polypropylene manufacturing.

· Knowledge of sustainability initiatives, certifications, and regulatory requirements affecting polymer products.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

· Ability to sit and stand for extended periods.

· Ability to stoop, bend, kneel, and occasionally crawl.

· Regular use of hands and arms for handling, reaching, and operating equipment.

· Ability to see, hear, and communicate effectively in office, laboratory, and manufacturing environments.

· Regular use of standard office equipment, computers, laboratory instruments, and testing equipment.

· Split work environment consisting of office, laboratory, and manufacturing plant settings.

· Exposure to indoor climate-controlled environments as well as outdoor weather conditions.

· Moderate noise levels typical of business offices, laboratories, and manufacturing facilities.

· Must be willing and able to travel (nationally and internationally)

· Ability to work in the U.S. and successful completion of a pre-employment background check and screening

Pulled from the full job description

• 401(k) 4% Match
• Parental leave
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance, * 401(k)
• 401(k) 4% Match
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Relocation assistance
• Vision insurance