HVAC and Hydronics Technical Support Specialist

Robertson Heating Supply Co. Of Ohio

Alliance, OH, United States

about 1 month ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

$60,000.0 - $70,000.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Word Microsoft Excel Microsoft Outlook

Job description

Seeking qualified individual to perform and assist with the following responsibilities:

HVAC technical troubleshooting
Hydronic troubleshooting
Pump sizing
Radiant floor heat design and layout
Heat loss/Heat gain load calculations
Training- classes/seminars for installers and field technicians on installation procedures and troubleshooting techniques. (requires some travel to other branches/territories)
Administrative work such as phone and email correspondence, setting up products, pricing, and quotations.
Work with dealers concerning quality issues, packaging issues, freight damages, etc. Report and follow up with the manufacturer and respond back to the dealer as needed.
Work with our branches and Salesmen
Warranty Assistance- assist and help process claims for unusual claims or circumstances, as well as review denied claims and help obtain the information needed to get the claim approved.
Some Brands we deal with are Rheem, Ruud HVAC, Weil-McLain and Tempstar/ICP.

Requirements

Great communication skills
Must be proficient in Microsoft Excel, Word, and Outlook- as well as other computer programs.
Read Installation & Operating manuals on new products, have a good understanding of product and know where to find information quickly when needed.
Must work well as a team.

Benefits & conditions

Health insurance, 401(k) matching, Dental insurance, Profit sharing, Paid holidays Full-time Monday to Friday 2155 West Main Street, Alliance, OH 44601, This is a Full-Time Monday through Friday office position based out of the Alliance location, or Western PA. Some minimal travel is required to local job sites and in between branches, with also the possibility of traveling further distance for schooling provided by our manufacturers.

8 Saturdays a year required of all Salary personnel.

Salary plus bonus earning potential.

Benefits include competitive wages based on experience; medical, dental, life, short & long term insurances; 401k with company match, profit sharing, paid holidays & vacation.