Technical Support Engineer

The Sr. Technical Support Engineer works with field service, engineering, product managers, and manufacturing to resolve product quality, reoccurring failure, or reliability concerns and drive continuous improvement.

• Investigates, analyzes and compiles data to effectively communicate quality or problem description to proper departments.
• Leads cross- functional project teams to resolves field service issues.
• Reports on active projects and costs.
• Maintains status on product quality issues and creates product service and application bulletins when appropriate.
• Visits customer sites to observe, identify and document field situations, and to assist in resolving the problem.
• Works with new product development team to evaluate service requirements and technical support guidance.
• Fulfills requirements for Technical support in the stage gate Decision Process.
• Reviews new product technical data and assists in identifying training content and requirements to launch new products.
• May conduct internal training on product and technical updates., Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture - which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

• Bachelor’s degree in engineering (preferred), a related field, or an equivalent combination of education and experience.
• Requires at least 5 years of relevant HVAC experience.
• Projects a positive and professional image at all times, assisting customers promptly and conducting all business in a friendly, courteous and knowledgeable manner.
• Demonstrates ability to advocate, organize, problem-solve and provide root-cause results.
• Must be physically able to climb ladders and make roof-top inspections.
• Have strong understanding of Micrsoft Excel, PowerPoint and Word.
• SAP knowledge a plus.

Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $94,000 - $123,900 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 10-11 paid holidays, and 3 floating holidays per year.

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Heatcraft Worldwide Refrigeration is a long-standing leader in the world of commercial refrigeration, providing climate-control solutions to customers in more than 70 countries. Their state-of-the-art manufacturing facilities in the cities of Stone Mountain and Tifton, Georgia, produce evaporators, condensers, compressor racks, and other top-quality refrigeration products for their five market-leading brands: Bohn, Larkin, Climate Control, Chandler, and InterLink. Heatcraft products are primarily used to preserve food and other perishables in supermarkets, convenience stores, restaurants, warehouses and distribution centers, in addition to other applications such as data centers, pharmaceutical and industrial process cooling.