Implementation Specialist

At ElephantHop, our goal is to help small and mid-sized organizations secure and protect millions of identities and devices globally. We are searching for resourceful people who know tech; specifically, patient and knowledgeable Implementation Specialists to onboard and support our clients., * Serve as a client-facing point of contact throughout the implementation process

• Troubleshoot and resolve issues that arise during onboarding and setup
• Partner with account managers and technicians to ensure a smooth handoff from sales to ongoing support
• Document implementation processes and client-specific configurations for future reference
• Provide training and guidance to client staff on new tools and systems as needed
• Check email daily for new client introductions and responses, and review your schedule to prepare for upcoming meetings, trainings, or calls
• Prepare any necessary materials, such as slide decks, ahead of client sessions
• Lead or join client meetings to kick off new implementations or continue in-progress projects
• Update internal records (e.g., CRM or project tracking system) with relevant notes following client sessions
• Raise client questions or feedback to internal team channels, and coordinate with other team members as needed to keep projects moving
• Stay current through ongoing research and continued education on tools, products, and client environments
• Keep internal and external conversations on track, ensuring project team members and client teams stay aligned

Our Implementation Specialist will possess:

• Excellent verbal and written communication skills
• The ability to build relationships and trust with clients
• A self-starter mindset
• A genuine desire to solve problems for clients
• People savvy, this is a client-facing role
• A commitment to delivering exceptional service that leaves clients delighted
• The ability to collaborate across account management, technical, and support teams
• Experience with mobile device management (MDM)
• 2+ years of experience identity/security solutions
• Experience with identity and access management tools (e.g., Entra ID, Okta, or Google Workspace identity), including SSO/MFA setup and user provisioning
• Familiarity with administering Microsoft 365 and/or Google Workspace environments
• Comfort troubleshooting across both Windows and Chrome OS environments, * MDM: 2 years (Preferred)
• IT support or technical : 1 year (Required)
• Identity and security solutions: 2 years (Required)

$70,000 - $90,000 a year - Full-time, Pulled from the full job description

• Health insurance
• Paid time off
• Unlimited paid time off
• Flexible schedule, * Health insurance with employer contribution
• Flexible schedule
• Unlimited paid time off

Pay: $70,000.00 - $90,000.00 per year, * Flexible schedule

• Health insurance
• Paid time off