Desktop Support Associate

Infosys

Omaha, NE, United States

3 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

0 years minimum

Working hours

Regular working hours

Job source

Software Applications Desktop Computing Software Engineering Information Technology Laptops

Be the Point of contact for user problems with hardware and software, including printer support (on site/remote/by phone).
Respond to client support requests raised through ITSM tool/emails.
Troubleshoot hardware and software issues on laptops, desktops, workstations etc. and maintain optimum performance.
Address customer requests for installation, configuration, test, maintenance of hardware and software components
Support root cause analysis of equipment problems and provide effective diagnosis, respond to customer requests via phone and e-mail in a timely and accurate manner
Conduct: Installing and upgrading operating systems and computer software and visiting the client’s desk when needed.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time

Candidate must be located within commuting distance of Omaha, NE, or be willing to relocate to the area. This position may require travel.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 0-1 year of Information Technology experience., * Working Knowledge administering desktop applications, tech refresh, OS (Operating System - Windows 10/11) deployments and configurations, meeting support and meeting SLAs.
Proficient in hardware troubleshooting skills - replace parts in laptops/desktops.
Exposure to ITIL (Information Technology Infrastructure Library) Based processes will be advantageous.
Good knowledge of MS Office suite.
Excellent Communications and client interaction skills along with exceptional written and verbal skills as well as technical documentation
Extraordinary Planning, Project Management, Coordination, and Analytical skills
Hands-on experience in working in Global Delivery Model with onsite/offshore resources
Exceptional Organizational Skills
Ability to manage and prioritize tasks efficiently
Readiness to demonstrate a proactive attitude
Solid attention to detail and excellent written and verbal communication skills are required
Ability to work in team in diverse/ multiple stakeholder environment