Hardware and Software Support Specialist

Join our dynamic team as a Tier2-Tier3 Hardware and Software/Application Support Specialist, where you’ll be at the forefront of ensuring seamless technology operations across our organization with a focus. This role offers an exciting opportunity to provide expert technical support, troubleshoot hardware and software issues, and enhance overall IT infrastructure performance. You will be primarily tasked with troubleshooting ICAM and identity related hardware and software applications. Your proactive approach and problem-solving skills will directly impact user satisfaction and operational efficiency, making a real difference every day. We’re committed to fostering an energetic environment that encourages continuous learning and professional growth., * Deliver comprehensive technical support for hardware devices including desktops, laptops, mobile devices, printers, and peripherals.

• Troubleshoot software issues across operating systems such as Windows, macOS, and Linux, ensuring minimal downtime for users.
• Manage help desk tickets efficiently using help desk systems, documenting issues clearly and following up to resolution.
• Support network infrastructure by diagnosing and resolving connectivity problems related to TCP/IP, DNS, VPNs, firewalls, LANs, and WANs.
• Assist with Active Directory management tasks such as user account creation, GPO (Group Policy Object) configuration, and permissions management.
• Perform equipment troubleshooting and maintenance to ensure optimal hardware performance and longevity.
• Collaborate with team members on network administration tasks including TCP/IP configuration, DNS setup, and LAN troubleshooting to maintain a robust IT environment.
• Provide excellent customer service by communicating clearly with users of varying technical expertise and ensuring their issues are resolved promptly.

• Proven experience in IT support roles with a focus on software/application support and hardware troubleshooting.
• Experience with ICAM and Identity related hardware and software is a Plus
• Jira and Salesforce experience for ticketing and tracking
• Familiarity with macOS and Linux operating systems for cross-platform troubleshooting.
• Hands-on experience with network troubleshooting techniques involving TCP/IP protocols, DNS configuration, VPN setup, firewalls, and network administration.
• Ability to analyze complex technical issues quickly and develop effective solutions using analysis skills.
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
• Prior experience managing customer support tickets efficiently within help desk systems is highly desirable.

Join us in creating a vibrant tech environment where your expertise drives innovation! This paid position offers the chance to develop your skills in a fast-paced setting while supporting vital IT operations that keep our organization running smoothly.