Technical Support Representative

Join our dynamic team as a Technical Support Representative and become the frontline champion for resolving complex IT issues! In this energetic role, you will provide exceptional technical assistance to users, troubleshoot hardware and software problems, and ensure seamless IT operations across diverse environments. Your expertise will empower users to stay productive and confident with their technology, while you develop your skills in a fast-paced, supportive setting. This paid position offers an exciting opportunity to grow your career in IT support while making a tangible difference every day., * Respond promptly to user inquiries via help desk tickets, phone calls, or chat, delivering clear and effective technical support.

• Troubleshoot and resolve issues related to computer hardware, operating systems (Windows, macOS, Linux), and peripheral devices.
• Diagnose network connectivity problems including LAN, VPN, DNS, TCP/IP, firewall configurations, and network equipment such as Meraki and Cisco devices.
• Manage user accounts and permissions using Active Directory and GPO (Group Policy Objects), ensuring secure access controls.
• Support software applications including Microsoft Office Suite, Microsoft Windows Server environments, SCCM (System Center Configuration Manager), ServiceNow, Jira, and BMC Remedy.
• Assist with equipment setup, configuration, updates, and maintenance for desktops, laptops, mobile devices, and other IT infrastructure components.
• Collaborate with team members on network administration tasks such as DNS management, LAN troubleshooting, and firewall adjustments to optimize system performance.

• Proven experience providing technical support or IT support in a help desk or service environment.
• Strong troubleshooting skills across hardware issues, software applications, network connectivity (TCP/IP), and operating systems (Windows, macOS, Linux).
• Familiarity with Active Directory management, GPOs, SCCM deployment processes, and network administration tools like Meraki or Cisco networking gear.
• Knowledge of VPN setup/configuration, firewall management, DNS resolution, and TCP protocols essential for maintaining secure connections.
• Experience working with customer support ticket systems such as ServiceNow or BMC Remedy; Jira is a plus.
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
• Ability to analyze issues quickly and develop effective solutions under pressure in a fast-paced environment.

This role is perfect for motivated individuals eager to develop their IT expertise while providing outstanding customer service! We value proactive problem-solvers who thrive on helping others succeed through technology. Join us today to be part of a vibrant team dedicated to empowering users through innovative support solutions!

Pulled from the full job description

• Tuition reimbursement
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Life insurance, * 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance