Navigation & Data Coordinator - Family Connects Chicago (FCC)

The Navigation & Data Coordinator manages FCC referral workflows and data for the West Region, ensuring that families are contacted and connected to appropriate services while maintaining accurate, HIPAA-compliant documentation and supporting data-driven program management.

Essential Functions and Responsibilities:

• Receive and monitor referrals from FCC nurses, hospitals, and partner agencies for West Region families.
• Coordinate timely outreach and follow-up with families in collaboration with Community Outreach Specialists and other staff.
• Maintain and regularly update the West Region resource directory, including maternal/infant health, behavioral health, housing, legal, and basic needs providers.
• Enter and track referral, linkage, and outcome data in Unite Us and UCAN’s electronic health record (Evolv) or other approved systems.
• Develop and run routine reports and dashboards for internal use and for CDPH reporting, including disaggregated equity indicators.
• Coordinate and document distribution of infant essentials and safe sleep materials, including tracking both purchased and donated items.
• Participate in FCC case conferences, partner meetings, and CQI activities as requested.
• Ensure compliance with data privacy, security, and confidentiality policies.

• Bachelor’s degree in Social Work, Public Health, Data/Information Systems, or related field, or equivalent experience.
• Experience in case management, care coordination, program coordination, or data management in a health or human-services setting.
• Strong skills with databases, spreadsheets, and reporting tools; experience with electronic health records preferred.
• Understanding of HIPAA, confidentiality, and ethical handling of sensitive information.
• Detail-oriented, organized, and able to manage multiple priorities and deadlines.
• Strong communication skills and ability to work collaboratively with internal and external partners.

Pulled from the full job description

• Tuition reimbursement
• AD&D insurance
• 401(k)
• Health insurance
• Vision insurance
• Health savings account
• Dental insurance, At UCAN, we prioritize the health and well-being of our team, as it is essential to our mission of serving the community. Our competitive benefits package is designed to help you and your family thrive. Below, you’ll find a comprehensive list of the benefits we offer.

Benefits You Can Choose From:

• Medical
• Dental
• Vision
• Voluntary Life Insurance
• Voluntary Short-Term Disability
• Voluntary Critical Illness Insurance
• Voluntary Accident Coverage
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Retirement Plan (401k)
• Tuition Reimbursement

Benefits Provided at No Cost to You:

• Group Life and AD&D Insurance
• Group Long-Term Disability
• Employee Assistance Program (EAP)

UCAN is an equal opportunity employer and strongly encourages candidates with lived experience and diverse backgrounds to apply.