IT HELP DESK SUPPORT SPECIALIST (ENTRY-LEVEL)

ZINTEX is a fast-growing home remodeling company running on a modern tech stack (Google Workspace, cloud telephony, and a range of integrations). We are hiring an entry-level IT Help Desk Support Specialist to be the first line of support for our team in the Dallas-Fort Worth area. This is a launch-pad role: you will learn our systems from the ground up, mentored by our IT and RevOps teams, with a clear path to grow into IT administration. We hire for curiosity and aptitude - not years of experience. Core Responsibilities Help Desk & End-User Support First point of contact for IT support requests via our help desk - triage, troubleshoot, resolve, and escalate. Day-to-day end-user support: laptops, logins/SSO/MFA, email, printing, and common software. Account Provisioning & Access Provision and offboard user accounts across Google Workspace and other business applications. Security & Email Hygiene Help administer email security and support basic security hygiene across the organization. Telephony & Contact-Center Support Assist with phone and contact-center support as we operate and improve our cloud telephony platform. Documentation Keep IT documentation and runbooks current as you learn how we work., Exposure to a ticketing tool or basic scripting/automation. Coursework or certifications (e.g., CompTIA A+). Why This Role Real growth path - structured mentoring with the opportunity to advance into IT administration. Hands-on exposure to modern tools that build a lasting career foundation. A team that develops people from within. #ZTX

Genuinely tech-savvy and a fast learner - the person friends and family call for tech help.

Strong communication and customer-service instincts; patient and clear with non-technical users. Organized and reliable; able to juggle multiple requests without dropping them. Comfortable with Google Workspace and general computer troubleshooting. High school diploma or equivalent. Local to the Dallas/DFW area (on-site role)., Genuinely tech-savvy and a fast learner - the person friends/family call for tech help.

• Strong communication and customer-service instincts; patient and clear with non-technical users.
• Organized and reliable; can juggle multiple requests without dropping them.
• Comfortable with Google Workspace and general computer troubleshooting.
• High school diploma or equivalent. Local to the Lewisville/DFW area (on-site role).

Pulled from the full job description

• Opportunities for advancement