Technical Services Specialist

The scope and responsibilities of the Technical Services Specialist encompass the following:

Technical Services Department

• Responsible for data entry of case information
• Responsible for data entry of warranty information
• Maintain multiple warranty databases for products
• Data entry for multiple associated databases (TINA, Maximizer, etc.)
• Learn product lines and product applications
• Receive and validate technical inquiries from Sales, Marketing, and Education Teams
• Respond to technical inquiries, with assistance from Technical Services Team, Product Development Team, Product Management, and/or Director of Technical Services when required
• Draft TINA Database entries for common questions and technical updates
• Maintain administrative files with respect to deadlines and schedules of projects and activities
• Participate in development of new, and improvement of existing, Technical Services processes
• Participate in Schluter business development projects, as required
• Participate in training as required (receiving and providing)
• Special projects, as requested by management

Laboratory Related Responsibilities

• Participate / execute laboratory testing in accordance with industry standards or as required by “custom” testing
• Evaluate testing data and provide reports based on results
• Work with Lab personnel and in laboratory to maintain DITRA-HEAT test equipment
• Special projects, as requested by management

• General computer skills - Email, Microsoft Office (Word, Excel, Power Point), databases
• Works well in a team environment as well as individually
• Basic understanding of electrical concepts
• Motivated self-starter
• Detail-oriented with strong organizational skills
• Strong communication skills, written and verbal
• College degree or equivalent work experience preferred
• Tile Installer / Construction - at least five years’ experience preferred
• Project Management experience desired

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Paid holidays, * Generous PTO
• 10 Paid Holidays
• Medical, Dental, Vision Insurance
• Guaranteed Biannual Bonuses
• 401k with Company Match
• Company Paid Life Insurance
• Annual Raises
• Room for Advancement

Schluter Systems is a family-owned and internationally renowned company that has been rapidly growing over the last 10 years. The Schluter brand is backed by a team of people working together to create a line of innovative products that provide solutions to the tile industry. We’re looking to build our team with individuals who like to think BIG, and want to be part of what makes our products- extraordinary. We are a company that treats its employees, suppliers, and customers as long-term partners. Where success is built on a win-win philosophy and everyone should benefit.

“Profit is not the goal of the business. Profit is the consequence of a job well done” Werner Schluter, Founder

Are you interested in a truly unique and special company? Hear from our employees on what it means to be part of the Schluter family: http://www.schluter.com/careers . Then if you’re ready to see life in Orange, talk to us about this career opportunity at Schluter Systems.

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base pay offered will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for additional benefits to the base pay range listed above.