Staff Software Engineer, Builders

As a Staff Engineer on our Builders, you’ll be the technical anchor of a team that handles EvenUp’s highest-priority customer issues - reporting directly into the CPO’s org. You’ll lead the most complex investigations, drive architectural improvements that eliminate entire classes of problems, and serve as a technical bridge between the Builders and the rest of engineering.

This role is not about being the best firefighter - it’s about making sure we need fewer firefighters over time. You’ll set the technical direction for how EvenUp handles escalations at scale: the tooling, the patterns, the standards. And when the hardest problems land, you’ll be the one who digs in.

The squad operates without a dedicated PM. That’s intentional - we want engineers who think like product owners. As the most senior IC on the team, you’ll set the bar for what that looks like: understanding customer needs deeply, making principled decisions about what to build and what to defer, and influencing the product roadmap based on what you’re seeing in escalations.

What You’ll Do

• Lead technical resolution of the most complex, multi-system escalations - the ones that require deep cross-functional understanding and careful architectural thinking
• Identify systemic weaknesses across the product that generate escalations and partner with other engineering teams to address them at the root
• Define and drive the technical strategy for the squad: observability, tooling, runbooks, incident response patterns, and reliability standards
• Partner closely with the CPO and EM to shape the squad’s roadmap, balancing urgent reactive work with high-leverage proactive investments
• Serve as a technical advisor and force multiplier for other engineers on the squad - reviewing approaches, accelerating investigations, and raising the ceiling on what the team can handle
• Influence engineering culture and practices across EvenUp: blameless post-mortems, on-call hygiene, failure mode documentation
• Act as a product thinker for the squad - synthesizing patterns from escalations into product insights, shaping what the team builds proactively, and making sound scope decisions without PM support
• Engage directly with key customers or CS leadership when escalations require deep technical credibility at the table

• 8+ years of software engineering experience, with a demonstrated track record at the Staff level or equivalent
• Exceptional diagnostic and systems-thinking skills - you can hold the complexity of a multi-service architecture in your head and find the failure point others miss
• Deep technical credibility: you can write and review code, design systems, and make sound architectural trade-offs under time pressure
• Experience driving improvements across team boundaries - you influence without authority and get other teams to own their part of the fix
• Strong communication skills with engineers, product leaders, and non-technical stakeholders
• A bias toward permanent fixes over repeated patches - you’ve built things that made whole categories of problems go away
• Deeply product-minded: you understand the “why” behind customer pain, not just the “what,” and you’re as comfortable making product decisions as you are architectural ones
• Experience at a high-growth SaaS company navigating rapid product evolution, * Experience building or leading reliability engineering, SRE, or platform functions at a growing company
• Deep familiarity with AI/ML product systems and the failure modes they introduce (data quality, model drift, pipeline failures, etc.)
• Experience working in regulated industries or with enterprise customers who have high SLA expectations
• Prior background in incident command or escalation management frameworks

As part of our total rewards package, we offer attractive benefits and perks to our employees, including:

• Choice of medical, dental, and vision insurance plans for you and your family.
• Additional insurance coverage options for life, accident, or critical illness.
• Flexible paid time off, sick leave, short-term and long-term disability.
• 10 US observed holidays, and Canadian statutory holidays by province.
• A home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Paid parental leave.
• A local in-person meet-up program.
• Hubs in San Francisco and Toronto.

Please note the above benefits & perks are for full-time employees

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at ;br>, Staff roles at most companies are about going deep in one area. This one is about going deep across all of them - with the urgency of a business priority and the backing of the CPO. If you want to have the broadest technical impact at a company where the work genuinely matters, this is the role.