Portal Support Developer

Mantech International Corporation

Halawa, HI, United States

about 1 month ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Working hours

Regular working hours

Job source

CompTIA Security+ System Configuration Programming Tools Software Maintenance SC Clearance Information Technology

Coordinates and monitors the resolution of routine portal support requests and performs regular software maintenance updates.
Prepare technical development artifacts, maintain accurate records of system configurations, and verify that all software modifications meet established SOPs and security guidelines.
Monitor help desk tickets related to portal access and coordinate with vendors to ensure the delivery of essential software licenses and components.
Drafts and maintains portal support documentation for Special Operations infrastructure in the Pacific.
Prepare Technical Status Reports for senior review and monitor the status of ongoing software repairs at regional mission-support sites.
Assist in identifying technical development gaps and recommend priority resource allocations to sustain theater portal readiness.
Takes direction, guidance, and mentoring from more senior staff.

Bachelor’s degree in Computer Science, Information Technology, or a related field.
3+ years of position-relevant experience.
Demonstrated ability to draft technical software documentation and follow established SOPs.
7+ years of position-relevant experience.
CompTIA Security+ or equivalent IAT Level II certification.
Experience using automated service desk management systems or specialized portal development tools.
Must hold an active Secret clearance
The person in this position must be able to remain in a stationary position 50% of the time.
Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.