Technical Support Engineer

As an Implementation Engineer, you will be a key technical & business partner to the Global Professional Services Team in representing TeamViewer and enabling customers to realize the value of our software solutions. You will collaborate closely with sales, product, and technical teams to deliver tailored solutions that address the unique challenges of our customers’ IT and OT environments. WHAT YOU WILL DO

• Technical Expertise: Develop and command a deep understanding of our IT software solutions, including capabilities, integration points, and value proposition for very large enterprises;
• Customer Engagement & Project Execution: Partner with the internal stakeholders for Tensor customers and meet with client stakeholders to identify customer needs, challenges, and objectives, translating these into impactful customer solutions that decrease time to value in using TeamViewer products;
• Solution Design & Implementation: Drive the customer onboarding journey through technical expertise in the customizations available and ensure customer requirements are met through the implementation process;
• Collaboration: Act as a trusted advisor, working with cross-functional teams, including Product Management, Customer Success, and R&D, to ensure solutions meet customer expectations and technical feasibility;
• Market Awareness: Stay informed on industry trends, competitive solutions, and evolving IT/OT technologies to provide thought leadership to both internal and external stakeholders.

If you’re looking for a place to grow, make an impact, and work with people who care, we’d love to meet you!, Proven experience (3+ years) as a Technical Support Engineer, Solution Engineer, or similar role within the IT or OT software industry, servicing Large Accounts in Direct Mode;

• Expertise in enterprise software solutions, preferably in IT/OT integration, data analytics, cloud technologies, or industrial IoT;
• Strong understanding of enterprise environments, including typical challenges, architectures, and decision-making processes;
• Exceptional communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences;
• Experience with enterprise-level SaaS implementation engagements and solution design;
• Proficiency in modern tools and platforms (e.g., cloud infrastructure, virtualization, APIs, and middleware);
• A team player with a collaborative mindset and a customer-first approach;

• Fluency in English and German is mandatory. NICE TO HAVES

• Other languages are a plus.

Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.

• A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.
• Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office - whatever makes you the happiest and most productive. Inscribirse en esta oferta Recibir ofertas similares por correo electrónico Al crear una alerta, aceptas nuestros Términos y condiciones y Política de privacidad, y el uso de cookies.

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards., Abb Madrid, Madrid Senior Technical Support Engineer - Focused Services (wiith either German, French, Italian) Palo Alto Networks Madrid Energy Storage Technical Support Engineer-Spain BYD Europe Madrid, 28013 Volver a la última búsqueda Trabajos ) Comunidad de Madrid ) Madrid ) Technical Support Engineer (Advanced German proficiency) ID40703 ( volver a la última búsqueda Recibir ofertas similares por correo electrónico No gracias, llévame a la oferta de empleo Al crear una alerta, aceptas nuestros Términos y condiciones y Política de privacidad, y el uso de cookies. Inscribirse en esta oferta

Profesiones

• Técnico
• Recepciónista
• Administrador
• Ventas
• Enfermero