Windows Platform Operations Engineer

• Drive infrastructure operations initiatives focused on eliminating recurring issues through AIOps, event driven automation, and observability solutions.
• Accelerate automation and cloud infrastructure initiatives that enable critical business projects.
• Transform operational processes through predictive and automated monitoring capabilities.
• Support and maintain Windows Server 2016, 2019, and 2022 environments.
• Perform server administration activities including patching, configuration management, and compliance monitoring.
• Troubleshoot operating system and hardware issues while collaborating with support teams and vendors.
• Administer Active Directory, Group Policy, and domain services.
• Monitor, tune, and optimize server performance to maintain stability and availability.
• Develop and maintain Ansible playbooks for configuration management and deployments.
• Create and maintain PowerShell scripts to automate operational tasks.
• Support automation initiatives using Ansible, WSUS, and related configuration management tools.
• Utilize Ansible Tower or AWX for centralized automation management.
• Leverage Artificial Intelligence enabled automation tools such as Claude Code, Codex, or similar technologies to improve engineering workflows.
• Follow ITIL incident, problem, and change management processes using ServiceNow.
• Lead incident resolution and root cause analysis activities for critical server issues.
• Manage infrastructure changes with minimal impact to production environments.
• Provide technical leadership for enterprise infrastructure deployment across global locations.
• Support large scale infrastructure availability, resiliency, and operational excellence initiatives.

The ideal candidate will bring strong enterprise Windows infrastructure experience, automation expertise, and a passion for advancing operational excellence through Artificial Intelligence Operations (AIOps), observability, and proactive infrastructure management. This role supports global infrastructure services and contributes to the modernization and automation of enterprise platforms., * Bachelor’s degree in Computer Science, Information Technology, or a related technical field.

• Five to seven years or more of experience as a Windows Server or Platform Engineer.
• Strong experience administering Windows Server environments at enterprise scale.
• Experience supporting Active Directory, Group Policy, and WSUS patch management.
• Experience with PowerShell scripting and infrastructure automation.
• Experience using Ansible and Ansible Tower or AWX.
• Experience with VMware vCenter or comparable virtualization technologies.
• Experience utilizing monitoring platforms such as Splunk or similar tools.
• Knowledge of backup and recovery solutions.
• Experience managing endpoint security operating system configurations.
• Expertise supporting Windows Failover Clustering environments.
• Experience with server build automation, problem management, and operational support.
• Familiarity with Azure, AWS, and hybrid cloud environments.
• Demonstrated experience with Artificial Intelligence enabled automation technologies and engineering use cases.
• Strong troubleshooting, analytical, and problem solving skills.
• Proven ability to work effectively in agile, team oriented environments.

Preferred Qualifications

• Experience supporting large scale global ESX infrastructure services.
• Experience supporting infrastructure platforms that enable Artificial Intelligence and Machine Learning workloads.
• Experience leading enterprise infrastructure deployments across multiple geographic regions. Tools and Technologies:
• Windows Server 2016, 2019, 2022
• Active Directory
• Group Policy
• WSUS
• PowerShell
• Ansible
• Ansible Tower
• AWX
• VMware vCenter
• Azure
• AWS
• Splunk
• ServiceNow
• Windows Failover Clustering
• Artificial Intelligence automation tools including Claude Code and Codex