Support Engineer - Snowflake
Talent Groups
Plano, TX, United States
3 months ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
5 years minimum
Working hours
Regular working hours
Job source
Tech stack
Java (Programming Language)
Apache HTTP Server
Apache Tomcat
Ubuntu (Operating System)
Command-Line Interface
Databases
Data Warehousing
Database Queries
Linux
Domain Name System (DNS)
Elasticsearch
Monitoring of Systems
+23 more
Information Technology Operations
WildFly (JBoss AS)
Python (Programming Language)
PostgreSQL
Log Analysis
Networking Basics
Nginx
NoSQL
Operational Databases
Systems Development Life Cycle
Logstash
Runbook
PL-SQL
SQL Databases
TCP/IP
Enterprise Software Applications
Load Balancing
Snowflake
Reliability of Systems
Git
Deployment Automation
Kibana
Elk Stack
Job description
The hiring manager is looking for someone who is technically strong, eager to learn, and excited to help build a modern data platform. This highly visible role offers significant career growth and the opportunity to work closely with engineering, infrastructure, and business teams while supporting a long-term cloud migration strategy., * Provide Tier 3 support for enterprise applications and production systems.
- Troubleshoot complex production issues, perform root cause analysis, and implement long-term solutions.
- Monitor production environments and drive continuous improvements to support processes.
- Support SDLC environments, deployments, and automation.
- Develop and maintain scripts, runbooks, and technical documentation.
- Analyze system performance, logs, and production data to proactively identify issues.
- Partner with engineering, infrastructure, database, and business teams to improve system reliability.
- Support the organization’’s cloud migration and growing Snowflake environment.
- Evolve into the primary Snowflake SME, establishing best practices across the enterprise.
Requirements
- 5+ years of enterprise production support or IT operations experience.
- Strong SQL skills and experience with enterprise data warehouse technologies.
- Experience troubleshooting complex production environments.
- Linux/Ubuntu administration and command-line experience.
- Knowledge of TCP/IP, DNS, load balancing, and networking fundamentals.
- Experience with log analysis, monitoring tools, and root cause analysis.
- Strong documentation, communication, and collaboration skills.
Preferred Qualifications
- Snowflake experience (preferred, not required).
- Experience supporting enterprise data warehouse platforms.
- SQL/PLSQL and NoSQL database knowledge.
- Experience with Git and deployment automation tools.
- Java application environments (Apache, Tomcat, JBoss, NGINX).
- ELK Stack (Elasticsearch, Logstash, Kibana).
- Python and PostgreSQL experience.
- Experience supporting cloud migration initiatives.
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