IT Support Analyst

At PizzaExpress, our IT Service Desk keeps our restaurants and support teams connected, supported and ready to deliver great experiences for our guests. We’re looking for a Junior IT Support Analyst to join the team - no previous IT Service Desk experience required. If you’re curious, proactive and eager to learn, we’ll provide the training, support and opportunities you need to build a successful career in IT. What you’ll be doing

• You’ll be the friendly first point of contact for colleagues needing IT support, helping to keep our business running smoothly by:
• Providing first-line support to restaurant and support office teams
• Logging and managing support tickets, keeping users updated along the way
• Troubleshooting everyday technical issues and seeing them through to resolution
• Escalating more complex issues to suppliers or specialist IT teams
• Setting up hardware and software for new and existing users
• Carrying out routine system checks to ensure everything is running as it should

We’re more interested in attitude than experience. You’ll bring:

• A positive, can-do approach and strong attention to detail
• Great communication skills and the confidence to help non-technical users
• A logical, problem-solving mindset
• Good knowledge of everyday technology, including Microsoft applications
• A genuine passion for technology and learning new skills