Help Desk Engineer

• Provide onsite technical support for Windows devices, Microsoft 365, networking, and user accounts.
• Troubleshoot hardware, software, VPN, and connectivity issues.
• Support employee onboarding/offboarding, device setup, and access management.
• Manage incidents and service requests through JIRA ITSM.
• Coordinate with global IT teams and third-party vendors on escalated issues and IT projects.
• Maintain IT documentation and identify opportunities to improve processes and user experience.

• 3+ years of IT Help Desk, Desktop Support, or 2nd Line Support experience.
• Strong experience supporting Windows environments and Microsoft 365.
• Experience with Entra ID/Active Directory, Intune, and basic network troubleshooting.
• Familiarity with ITIL service management and ticketing systems (JIRA preferred).
• Ability to work independently while collaborating with global teams.
• Excellent customer service, communication, and problem-solving skills.

If you’re a self-motivated IT professional who enjoys owning local IT operations while working with a global team, we’d love to hear from you!, * Entra ID: 2 years (Required)

• Intune: 2 years (Required)
• Help desk: 3 years (Preferred)
• Microsoft Dynamics 365: 3 years (Preferred)
• Jira: 2 years (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, Benefits: Medical, Dental, Vision, Life Insurance, HSA, FSA, Short- & Long-Term Disability, 401(k), Paid Holidays, and PTO

Pay: $85,000.00 - $95,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance