CJA Product Owner

Insight Global is seeking a strategic CJA Product Owner to join a Fortune 50 Telecom client. This individual will be focused on roadmap execution, marketing insight enablement, stakeholder guidance, and cross-functional collaboration. The ideal person understands how to translate business objectives into analytics strategy, helps drive adoption of CJA across the organization, and serves as a trusted advisor to both marketing and technical teams.

Primary Focus: Drive the CJA Strategy & Roadmap

• Own and help execute the Customer Journey Analytics (CJA) roadmap, while guiding the teams responsible for day-to-day platform development

• Serve as a strategic advisor by helping the business understand how insights from CJA should influence marketing decisions and overall campaign strategy

• The roadmap is already established for the next year, but it will continue to evolve as business priorities and platform capabilities mature

• Help position CJA as the primary reporting and analytics platform for marketing stakeholders across the organization

Analytics & Data Integration Partnership

• Work closely with the Analytics team to identify required data sources, APIs, and integrations needed to support CJA use cases

• Help determine what data is needed, how quickly it must be available, and how Adobe solutions can be leveraged to deliver those insights

• Partner with stakeholders to solve data accessibility and reporting challenges within the Adobe ecosystem

Platform Expertise & Enablement

• This is not a dashboard-building role; instead, the focus is on strategy, enablement, and platform adoption

• Provide guidance to teams building within CJA and help them understand best practices and platform capabilities

• Maintain a solid understanding of the CJA platform and broader Adobe ecosystem in order to support decision-making and roadmap execution

Cross-Functional Adobe Platform Support

· While CJA is the primary responsibility, this person will also support other Adobe-related initiatives as needed

· Assist with projects that overlap with or impact the broader Adobe Marketing Technology stack

· Collaborate with adjacent teams on initiatives when platform knowledge or support is needed (ex: conversation library)

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

· 5+ years of Product Ownership experience, with a strong background in Project Management and leading long-term implementation delivery

· Proven ability to build and manage roadmaps for analytics platforms in Adobe Customer Journey Analytics (CJA)

· Solid understanding of data architecture and platform integrations, including experience with Adobe Experience Platform (AEP) and data ingestion processes

· Able to identify data integration needs and implement solutions that unify cross-channel data for holistic customer journey analysis

· Skilled in translating business and marketing analysis use cases into technical requirements, focusing on epics and features for analytics and reporting

· Effective collaboration with technical teams to ensure feasibility of data models, schema design, and alignment with business goals

· Partner closely with marketing and analytics stakeholders to support client needs, enable actionable insights, and drive adoption of CJA capabilities

· Ensure efforts are integrated with paid media strategy and digital teams to close the loop on measurement, attribution, and optimization of customer journeys · Basic coding experience, with the ability to understand and contribute to technical implementation when needed