IT Support Specialist I

An IT Support Specialist serves as the main point of contact for all Corporate and/or Distribution Center end user repairs and requests for assistance. Responsibilities include hardware setup/repair requests, software installation, assisting with problem solving, and advanced technical training and troubleshooting., * Provide prompt in-person problem resolution for a variety of hardware/software platforms within our Support Center and Distribution Center buildings.

• Provide professional customer service to all building executives, managers, and associates.

• Complete setup and onboarding of new associates with laptop, desktop, thin client, phone setup, and training.

• Complete replacement/upgrade of hardware/software for all designated building associates.

• Complete troubleshooting and any maintenance in MDF/IDF closets for all hardware.

• Complete necessary Ethernet cabling repair, maintenance, and replacement if needed.

• Create and update custom images for deployment.

• Provide documentation for all software installations, upgrades, and use.

• Provide timely assistance to support requests.

• Ability to prioritize requests according to importance and length of time in queue.

• Assist in planning and implementing projects to meet deadlines.

• Conduct training sessions on proper operation and use of systems.

• Perform periodic maintenance of systems at the Support Center and Distribution Center buildings.

• Complete any additional responsibilities and/or duties as assigned.

• High school diploma or equivalent required.

• 3+ years’ experience in Information Technology performing on-site desktop/thin client support and maintenance.

• Experience supporting workstations in a large domain environment

• Experience with security, disk encryption, and anti-virus products on Microsoft Windows PCs and laptops.

• Knowledge of Active Directory

• Experience with managing profiles and certificates on Microsoft Windows PCs and laptops

• Experience supporting Microsoft Windows PCs, laptops, and thin clients using remote tools (RDP, VMWare, Teams)

• Application Support for MS Office 365 on Microsoft Windows PCs, laptops, and MACs.

• Basic scripting with VBS and PowerShell.

• Ability to work a flexible schedule to include occasional evenings and weekends as needed for projects.

• Ability to travel occasionally.

• Ability to exercise sound judgment.

• Ability to work independently.

• Ability to preserve confidentiality of information.

• Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines.

• Accuracy and attention to detail.

• Outstanding interpersonal and listening skills; ability to articulate complex technical topics for non-technical audiences.

Physical Requirements:

• Ability to lift and carry up to 70 pounds.

• Ability to push and pull over 100 pounds.

• Ability to work in high places.

• Ability to operate warehouse equipment.

• Ability to remain in a normal seated position regularly.

• Ability to see, hear, and speak regularly.

• Ability to grip, reach, and pinch with arms and hands frequently.

• Ability to bend and twist occasionally.