IT Help Desk Technician

The Help Desk Technician I serves as the IT reference coordinator to provide assistance to company users. Responsibilities also include assisting with first level problem solving, solutions and proper user of systems., * Provide prompt first and second level problem resolution to support center, distribution center, and store associates.

• Test and debug software and hardware issues in order to provide solutions to reported problems.
• Assist with coordinating the resolution of hardware/software system problems.
• Perform more advanced troubleshooting and assist users through more advanced procedures.
• Advise and assist end users with the operation and use of systems.
• Coordinate and maintain a log of request activities of the Help Desk; prioritize requests according to importance and length of time in queue.
• Configure and install desktop systems, thin client terminals, and laptops.
• Configure and install store systems.
• Perform periodic maintenance of systems at the support center, distribution centers, and stores.
• Provide professional customer service to managers and users.
• Complete any additional responsibilities as assigned

• BE A TEAM PLAYER- Associates are expected to be supportive and work together.
• BE CARING- How do I treat others with courtesy, dignity, and respect?
• BE VALUE OBSESSED- Live the “good stuff cheap” mindset.
• BE COMMITTED- Operate with grit, passion, tenacity, and action.
• BE GROWING- How do we get better every day?
• BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere., * High school diploma or equivalent required.
• 1 year experience in Information Technology.
• Ability to work a flexible schedule to include occasional evenings, weekends, and holidays.
• Ability to exercise sound judgment.
• Ability to preserve confidentiality of information.
• Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines.
• Excellent analytical skills.
• Accuracy and attention to detail.
• Outstanding interpersonal and listening skills; ability to articulate complex technical topics for non-technical audiences.

Physical Requirements:

• Ability to lift and carry up to 50 pounds.
• Ability to push and pull over 100 pounds.
• Ability to remain in a normal seated position regularly.
• Ability to see, hear, and speak regularly.
• Ability to grip, reach, and pinch with arms and hands frequently.
• Ability to bend and twist occasionally.

Pulled from the full job description

• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance, Competitive Benefits
• Medical, Dental, Vision, and RX coverage after 30 days of employment.
• 401K, Company match begins at Associate enrollment
• Strong career growth & talent development culture
• 20% Associate discount on all Ollie’s purchases.
• Vast array of voluntary benefits