Field Desktop Support Engineer

Responsible for troubleshooting, installation, maintenance, and service on designated equipment.

Daily routine checkup of all printers in warehouse (300) and workstations (156) provide

Maintenance and disposal of asset and tracking the inventory of the End user devices

Deploy EUC devices and Equipment with the defined SLA.

Troubleshoot and fix issues with laptops, printers and Mobile.

IT Stockroom Management

respond to customer inquiries regarding technical issues and management of escalations handle customers’ complaints and ensure customer satisfaction during closure.

work closely with the operations team and provide guidance as to technical issues how to avoid them.

also provide guidance on how to make operations more efficient from a technological point.

Must Have Technical/Functional Skills

Knowledge of trouble shooting of desktops, Printers

Working experience in warehouse, Distribution center is a plus

Basic Knowledge of network trouble shooting

Knowledge of Service Now tool, * High school or equivalent (Required)

Experience:

• Desktop support: 4 years (Required)
• field IT support: 1 year (Required)
• ServiceNow ticketing: 1 year (Required)

3.93.9 out of 5 stars Kansas City, MO 64136 $20 - $23 an hour - Contract