Technical Support Manager

• Lead and support the Technical Support team, ensuring timely and high-quality customer assistance.
• Provide direct technical support for PMI products, software, and field applications.
• Act as the primary liaison between customers, Engineering, and Software Development.
• Document, track, and analyze technical issues and recurring problems.
• Contribute to testing and feedback during product development and updates.
• Create and maintain internal technical documentation and knowledge base content.
• Identify process improvements to enhance efficiency and customer satisfaction.
• Occasional overnight travel may be required.

If you’re a hands-on leader with strong troubleshooting skills and a passion for helping others solve complex technical issues, we’d love to hear from you!, * Strong PC troubleshooting skills, including driver, communication, and security issues.

• Proven experience in customer technical support or IT systems support.
• Excellent problem-solving and communication skills.
• Networking skills
• Technical writing or documentation experience a plus.
• Technical college degree preferred
• Electrical background or experience with electric utilities is a plus but not required.

Pulled from the full job description

• Tuition reimbursement
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, * Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Supplemental Insurance Options
• Company-paid Life Insurance
• Paid Time Off (PTO)
• 401(k) with Company Match
• Education Reimbursement
• 529 College Savings Contribution Matching

Since 1986, Power Monitors, Inc. has been a leading manufacturer of innovative power quality analyzers and wireless testing equipment. Serving clients worldwide, we are known for our cutting-edge technology, 24/7 technical support, and customer-first mindset.