Data Analyst and Technical Support Coordinator

• Managing and progressing technical support cases through Microsoft Dynamics
• Working closely with workshops and stakeholders to drive case resolution
• Producing KPI reports and analysing performance trends
• Creating, maintaining, and enhancing Qlik Sense and Power BI dashboards
• Analysing data from multiple sources to provide actionable business insights
• Monitoring recall campaign performance and reporting progress to management
• Supporting quality reporting processes and liaising with production plants
• Managing pipeline orders, back-orders, and dispatch issues
• Resolving invoice and finance-related queries
• Preparing and distributing daily Excel reports
• Acting as a key contact for delivery and collection enquiries
• Collaborating with Technical Support, Logistics, Sales, and other business functions

Are you a data-driven problem solver with a passion for analysis, reporting, and delivering exceptional support? Do you enjoy turning complex data into meaningful insights while collaborating with a dynamic team? If so, this could be the perfect opportunity for you., * Strong analytical and problem-solving skills

• Advanced Excel skills, including VBA/Macro creation (desirable)
• Experience using Qlik Sense and/or Power BI
• Data management and reporting experience
• Excellent communication and stakeholder management skills
• Highly organised with great attention to detail
• Proactive, self-motivated, and able to work independently
• Ability to thrive in a fast-paced environment and manage multiple priorities
• Basic understanding of commercial vehicles (desirable)
• Must have the right to work in the UK.

• Hybrid working arrangement
• Fixed-term contract until March 2027
• A varied role with genuine responsibility and ownership
• Continuous learning and development opportunities
• Supportive and collaborative team environment
• Exposure to critical business reporting and decision making
• The chance to work with industry leading technology and systems

If you’re passionate about data and want to be part of a team where your insights and contributions truly matter, we’d love to hear from you.