Change Trainer

On behalf of our client, we are seeking a Change Trainer to deliver high-impact training as part of a large-scale Microsoft Dynamics 365 ERP transformation. This role supports the adoption of new systems and processes across seven UK offices over a 9-month project. You will report to the Change Lead and play a key part in stakeholder engagement, training design, and readiness activities.

The role is focused on creating and delivering role-specific, process-driven training that helps users adopt new ways of working confidently and consistently. It combines training needs analysis, learning asset development, and on-site delivery at key project milestones.

Responsibilities will include

*Build strong relationships with senior stakeholders, SMEs, and project teams across all UK sites.

*Partner with change leads and functional SMEs to develop a deep understanding of Microsoft Dynamics 365 ERP processes.

*Conduct detailed training needs analysis and skillset assessments to identify gaps and define learning strategies.

*Design, develop, and deliver role-based training, both virtual and in person.

*Produce system training, end-to-end business process training, and user guides.

*Create engaging learning assets using tools such as Adobe Captivate and Microsoft Office.

*Ensure training materials are accessible, scalable, and aligned to professional standards.

*Support business readiness activities, including user acceptance preparation, go-live readiness, and hyper-care/post-go-live support.

*Deliver training across all project phases, including onsite delivery at UK offices during key milestones.

*Maintain training records and contribute to reporting on change readiness, adoption, and training effectiveness.

*Identify and escalate risks related to training and adoption, and propose effective mitigation strategies.

*Ensure all training materials align with the firm’s values and tone of voice.

You will be a proactive, relationship-focused trainer with strong stakeholder engagement skills and the ability to work across a complex, multi-site transformation programme. You will be confident delivering training to varied audiences and translating technical or process-heavy content into clear, user-friendly learning.

*Proven experience in change training or learning roles within large-scale transformation programmes.

*Experience delivering training for ERP systems, preferably Microsoft Dynamics 365.

*Demonstrated ability to support complex, multi-site, cross-functional implementations with large user populations.

*Strong facilitation and communication skills.

*Ability to translate complex concepts into clear, user-friendly training.

*Proficiency with learning tools such as Adobe Captivate, LMS platforms, and the Microsoft Office suite.