Technical Support Specialist

We are delighted to be working in partnership with Anchor Systems (International) Limited, renowned for its innovative mechanical anchoring solutions, including VULCAN® Earth Anchors, Helical Anchors, Sock Anchors, and Anchor Posts. We are looking for a Technical Support Specialist who loves solving problems, enjoys getting stuck into the technical detail, and takes real pride in looking after customers properly.

This is a pivotal support role within the business, sitting at the heart of customer relationships and live projects. You’ll be the go-to technical point of contact for existing customers, handling reactive enquiries, preparing quotations, and making sure every project is correctly specified and supported from first contact through to aftersales care.

You’ll also get out on site, working closely with clients, contractors and engineers, and collaborating with the wider Anchor Systems team to keep customers happy and projects moving.

If you enjoy combining technical knowledge with genuinely helpful customer service, and want a role where your reliability and attention to detail really make a difference, this is a great opportunity to join a growing, specialist business.

• Acting as a reliable technical point of contact for existing customers, responding to queries and support requests
• Handling reactive project requests, providing product and technical guidance to clients, contractors and engineers
• Troubleshooting technical issues and offering practical solutions and advice
• Attending ongoing projects and sites to provide support, guidance and aftersales care
• Preparing accurate quotations and technical documentation in response to customer enquiries
• Ensuring specifications are correctly matched to customer and project requirements
• Maintaining and strengthening relationships with existing customers through consistent, high quality support
• Developing new leads and opportunities, increasing the client base across all sectors
• Delivering technical presentations and product demonstrations when required
• Collaborating with internal teams, including engineering, operations and marketing, to resolve customer issues and support ongoing projects
• Feeding customer insights and recurring issues back to the Technical Business Manager to help improve products, processes and service quality

• 3-4 years prior industry-related experience (construction, civil engineering, geotechnical, groundworks or similar)
• Strong technical aptitude with the ability to understand engineering-led products and solutions
• A proactive, self-directed approach and strong organisational skills
• Excellent communication skills, confident engaging with both technical and non-technical audiences
• A genuine customer service focus, with a knack for resolving issues efficiently and professionally
• Comfortable working independently as well as part of a wider team
• Strong numeracy, with the ability to work out project specifications
• The ability to stay calm under pressure and adapt to fast-moving deadlines and quick turnarounds
• Willingness to travel and meet the physical demands of site and project visits when required
• Confidence using Microsoft Word, Excel and PowerPoint, If you enjoy combining technical knowledge with genuinely helpful customer service, and want a role where your reliability and attention to detail will really make a difference in a growing business, apply now or get in touch with us directly at team@Gogecko.org.uk

• Competitive Salary £40-45K DOE & Commission
• Company Profit Share Entitlement after 2 years
• Holiday Entitlement: 20 days annual leave & Bank Holidays