Service Support

The Service Support LPS (Laboratory Product Services) provides essential administrative and operational support to the field service team, ensuring efficient service delivery and customer satisfaction for Sartorius laboratory products.

• Handle and process large volume of quotations within the timeline.
• Received and review customer purchase orders, ensure the details is clean and accurate before process.
• Process service requests and schedule field service engineer visits, optimizing routes and resource allocation.
• Coordinate with Logistics / Warehouse on the delivery arrangements to ensure on time shipping.
• Perform order follow-ups, generate invoices and coordinate with Finance teams on the outstanding payments.
• Manage spare parts inventory, including ordering, receiving, stocking, and dispatching parts for service interventions.
• Generate and track service reports, work orders, and other relevant documentation, ensuring accuracy and completeness.
• Communicate proactively with customers regarding service status, scheduling, and issue resolution.
• Handle customer enquiries via phone or email in a prompt, courteous and professional manner.
• Maintain accurate customer and product service history records in the company’s CRM or service management system.
• Contribute to the continuous improvement of service processes and customer support initiatives.
• Perform ad hoc duties as assigned by Management

• Academic degree in business administration or similar
• Minimum 2-3 years of work experience in customer service or order processing department
• Service and detail orientated
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Excellent written and verbal communication skills in English.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with CRM software (e.g., SAP) and/or service management systems is highly desirable.
• Ability to work independently and as part of a team in a fast-paced environment.
• Customer-focused mindset with a strong commitment to delivering exceptional service.