Field Application Specialist

Sartorius has a remote-based Field Application Specialist, within Texas, Oklahoma or the Arkansas region. In this role, you will be responsible for offering product expertise, application knowledge and technical support along each step of customer’s process and for bringing the products’ technical expertise and market knowledge to the sales team. The main missions are to ensure successful design, validation and implementation of products, by supporting sales for product design, product positioning and demonstration, and supporting customers for application development work, initial startups and training.

The ideal candidate will live within the territory of Texas, Oklahoma or the Arkansas region.

What you will accomplish together with us:

• Support the sales organization on existing products through product presentations, demonstrations and application studies, and on new products in close collaboration with product management through beta sites testing and demonstrations
• Be responsible for the assigned product line to support sales target achievement in the defined territory
• Support sales in the customer process and URS analysis, and generate application trials to help designing optimized products in line with the application requirements
• Provide technical support proactively, answer inquiries and resolve implementation problems in the field for customers
• Support quality department in the quality complaint process by troubleshooting and analyzing customers processes for better investigation and resolution
• Collect, compile, verify and analyze data on the assigned product line performance and customer feedback to identify product features that need to be changed to meet customer needs
• Report on competitors’ products and feedback information to the application specialist management and products management
• Provide basic product training to internal sales and dealers, and running external customer workshops and seminars
• Conduct trials and demos to achieve intended results and create trial reports to product management and sales teams
• Collaborate with interfaces to define the scope and acceptance criteria of trials and build professional trial reports
• Domestic travel 30-50%
• Ability to lift 49.9 pounds on a semi-regular basis
• Valid US driver’s license

• Bachelors degree in biological engineering, biotechnology, or other life sciences-related field
• Familiarity with life science application experiment technology and a good understanding of hot research topics, is a plus
• Proven experience in a similar position and industry is advantageous
• Familiar with related products, laboratory processes, and equipment
• Strong learning ability and an expert knowledge base in this area
• Ability to effectively interface with product/project/division management
• Excellent communication and presentation skills
• Strong customer orientation
• Proven software skills, e.g., Microsoft Office
• Identification with our core values: Sustainability, Openness, Enjoyment

Pulled from the full job description

• Life insurance
• Employee assistance program, Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network” Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs. Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401 k (with generous company match) Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

Please view equal employment opportunity posters provided by OFCCP here.

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits