Lead Security Technician

We are hiring an experienced Lead Security Alarm Technician to support our growing customer base and lead our field operations. This role is ideal for a senior technician with strong technical expertise who enjoys mentoring others, owning large and complex projects, and delivering high-quality, customer-focused solutions., * Candidate MUST be proficient with the installation, programming, commissioning, and service of:

• Intrusion Systems (Bosch, DMP)
• Access Control Systems (Acre, Brivo)
• Video Surveillance / CCTV (Hanwha, ExacqVision, Milestone)
• Act as the technical lead on advanced or escalated service calls
• Train, mentor, and support junior and mid-level technicians
• Ensure work meets company standards, manufacturer specifications, and applicable codes
• Provide professional, customer-focused service while on-site
• Coordinate with project management, sales, and operations teams
• Maintain accurate job documentation, system configurations, and reports
• Promote best practices related to safety, quality, and efficiency

• Advanced hands-on experience with intrusion, access control, and video surveillance systems (Fire system knowledge is a plus)
• Strong working knowledge of:
• Bosch and DMP intrusion platforms
• Acre and Brivo access control systems
• Hanwha cameras and ExacqVision / Milestone VMS
• Proven leadership or lead technician experience
• Excellent troubleshooting and problem-solving skills
• Well organized with strong time-management abilities
• Customer-focused with strong communication skills
• Ability to work independently and lead by example
• Valid driver’s license

Preferred Experience (Not Required)

• Manufacturer or industry certifications
• Commercial and enterprise security system experience
• Networking knowledge related to IP-based security systems, * High school or equivalent (Preferred), * Security Alarm Industry: 5 years (Required)
• Mentoring / Training: 3 years (Required)

Pulled from the full job description Paid training Fuel card On-the-job training Tuition reimbursement 401(k) Health insurance Tools provided, This position offers a competitive compensation package and a clear career path into supervisory and management roles., * Competitive salary based on experience

• Benefits package (health, PTO, 401k(matching), etc.)
• Company vehicle with gas card
• Ongoing training and certification opportunities
• Defined path for advancement into leadership and management
• Stable company with long-term growth opportunities
• $1,000 sign on bonus (paid after 6 months)

Why Work With Us?

We are committed to building a strong technical team and promoting from within. This role is designed for a technician who wants to take the next step in their career, influence team performance, and grow into management while remaining hands-on with advanced security technologies.

Pay: $45.00 - $60.00 per hour, * 401(k)

• 401(k) matching
• Dental insurance
• Employee discount
• Fuel card
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Tools provided
• Tuition reimbursement
• Vision insurance