Helpdesk Analyst

• Provide first-line IT support to clients by email, telephone and remote support tools.
• Log, track and update support tickets.
• Assist with Microsoft 365 administration and user management.
• Monitor security alerts and investigate issues where appropriate.
• Support Cyber Essentials and cyber security compliance activities.
• Maintain technical and compliance documentation.
• Assist with onboarding and offboarding users.
• Help perform routine system health checks and reporting.
• Escalate technical issues when required.
• Contribute to continuous improvement of processes and client services.

We are looking for a motivated and enthusiastic student or early-career professional to join our team as a Part-Time Helpdesk & GRC Analyst.

This role is ideal for someone studying Cyber Security, Computing, Information Technology or a related subject who wants practical experience at the intersection of IT support, cyber security and governance, risk and compliance (GRC).

Working within Remson’s CyberCare+ service, you will support real client environments while developing hands-on skills in Microsoft 365, Cyber Essentials, compliance processes, documentation management and day-to-day IT support., Essential

• Strong interest in IT and cyber security.
• Excellent communication skills.
• Good organisational and time management abilities.
• A willingness to learn and develop new skills.
• Ability to work independently while remaining part of a remote team.
• Professional and customer-focused approach.

Desirable

• Studying towards a degree in Cyber Security, Computing or a related subject.
• Knowledge of Microsoft 365.
• Familiarity with Cyber Essentials.
• Understanding of networking fundamentals.
• Experience using helpdesk or ticketing systems.
• Fluent in Welsh

What You’ll Gain

Real-world experience within a hybrid IT, cyber security and GRC service provider.

• Exposure to cyber security and compliance projects.
• Mentoring and support from experienced professionals.
• Flexible working around study commitments.

Experience that will strengthen future applications for cyber security, IT support, Microsoft 365 and GRC roles.

Pay: £21,158.00-£24,784.50 per year

Remson IT Ltd is a South Wales-based Managed Service Provider that helps organisations stay productive, secure and compliant. Through our CyberCare+ service, we provide a hybrid approach that brings together IT support, cyber security and GRC, making the role broader than a standard MSP helpdesk position.

We believe technology should put people first. Our values centre on integrity, fairness, inclusion, continuous learning and excellent customer service.