TikTok - Creator Project Community Manager

The German Creator Team helps Creators scale their content on TikTok Shop, supporting them with various programs including planning of seasonal campaigns and sales, and guiding Creators through community management.

You will have the opportunity to participate in impactful projects, gain hands-on experience in ecommerce creator operations, and develop practical skills in data management, creator communication, project coordination, and cross-functional collaboration.

We are building a thriving creator community and need a hands-on, people-focused Creator Project Community Manager to keep it engaged, informed, and growing. In this role you will be the day-to-day point of contact for our creators, educating them on ongoing campaigns, supporting them, and connecting them with the right brand opportunities.

Responsibilities

• Run our Creator Community management: answer creators’ questions and keep them up to date on new app features, sales campaign dates, and Brand Days.
• Create educational presentations that teach creators how to produce high-quality content.
• Support brand-facing presentations, showcasing brands to creators to facilitate matchmaking between the two.
• Host online webinars and deliver engaging live presentations to creators.
• Resolve creator issues raised via tickets, helping to clarify platform violations and guide creators toward compliant practices.
• Conduct simple data deep dives to build product bestseller posters that we share with creators in community chats.

• 2+ years of experience in ecommerce, creator operations, project management, customer service or a related field.
• Strong written and oral communication skills, able to explain things clearly, present with confidence, and hold an audience during live webinars.
• A community-first, approachable mindset, enjoys engaging with creators and building trusted relationships.
• Solid organisational skills, able to juggle updates, presentations, tickets, and campaigns without dropping the ball.
• Comfort with basic data analysis, able to pull simple insights and turn them into clear, creator-friendly materials such as bestseller posters.
• A proactive, problem-solving attitude, takes ownership of creator issues and sees them through to resolution.
• Fluency in German and English, both written and spoken.
• Self-starter, rapid learner, and able to work effectively in a fast-paced environment.

Preferred Qualifications

• Experience working for an ecommerce platform, technology company, or digital marketplace.
• Experience in business operations or creator operations.
• Experience creating and maintaining operational trackers and project documentation.
• Comfortable working in a highly dynamic, rapidly changing, and entrepreneurial environment.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok’s mission. Our innovative product is built to help people authentically express themselves, discover and connect, and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy, a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make an impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We’re resilient and embrace challenges as they come. By constantly iterating and fostering an “Always Day 1” mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe, and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too., The ecommerce industry has seen tremendous growth in recent years and has become a highly competitive space among leading Internet companies. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a new and better ecommerce experience to our users.