3rd Line IT Support Engineer

The position entails assisting with T1 & T2 support and managing T3 requests, including precise call logging and appropriate escalation procedures. Collaboration with fellow Service Desk members and line management is essential, fostering a culture of shared experiences and skills when relevant.

• Windows Server 2022/2019/2016, OS 11/10
• Office 365 & SharePoint administration
• Microsoft Exchange
• Virtualisation Technologies (VMware ESXi, Hyper-V)
• Remote Desktop technologies (RDS, Citrix, Azure Virtual Desktop)
• Remote Monitoring & Management (RMM) technology e.g. Datto, N-Able
• Experience with Security technologies i.e. DLP
• Backup Technologies
• Ideally previous MSP experience / customer facing role

Familarity the ConnectWise, HaloPSA or equivalent ITSM tools will be highly advantageous., * Strong communication skills, both face to face and over the telephone

• Proficient in delivery accurate and clear reports to end users and management tiers
• Background in client admin and support
• Knowledgeable in network and server admininistration and support
• Ability to provide a secure, high-performance, reliable service to sophisticated and demanding end users
• Willing to assist the Service Desk Management team as needed
• Actively contribute by sharing skills and experience with the team.

• Starting salary £38K-£42K DOE
• 25 days annual leave + bank holiday
• Hybrid Working (2 days WFH)
• Company pension scheme
• Private healthcare
• Plus much more

Interested? Don’t worry if your current CV isn’t up to date - please reach out to Gianluca @ circle recruitment (dot) com

Key words: Windows Server, 3rd Line IT Support, 2nd Line, Technical support, office 365, azure, vmware, networking, MSP, Hertford, Hertfordshire, stevenage, ware