3rd Line IT Support Engineer

Circle Recruitment

Dudley, UK

11 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

£38,000.0 - £42,000.0

Working hours

Regular working hours

Job source

www.adzuna.co.uk

Tech stack

Microsoft Azure VMware ESX Servers Microsoft Exchange Server Hyper-V Microsoft Office Windows Servers Virtual Desktops Citrix Systems Remote Desktop Services Microsoft SharePoint Virtualization Technology Backup and Restore

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Job description

The position entails assisting with T1 & T2 support and managing T3 requests, including precise call logging and appropriate escalation procedures. Collaboration with fellow Service Desk members and line management is essential, fostering a culture of shared experiences and skills when relevant.

Requirements

Windows Server 2022/2019/2016, OS 11/10
Office 365 & SharePoint administration
Microsoft Exchange
Virtualisation Technologies (VMware ESXi, Hyper-V)
Remote Desktop technologies (RDS, Citrix, Azure Virtual Desktop)
Remote Monitoring & Management (RMM) technology e.g. Datto, N-Able
Experience with Security technologies i.e. DLP
Backup Technologies
Ideally previous MSP experience / customer facing role

Familarity the ConnectWise, HaloPSA or equivalent ITSM tools will be highly advantageous., * Strong communication skills, both face to face and over the telephone

Proficient in delivery accurate and clear reports to end users and management tiers
Background in client admin and support
Knowledgeable in network and server admininistration and support
Ability to provide a secure, high-performance, reliable service to sophisticated and demanding end users
Willing to assist the Service Desk Management team as needed
Actively contribute by sharing skills and experience with the team.

Benefits & conditions

Starting salary £38K-£42K DOE
25 days annual leave + bank holiday
Hybrid Working (2 days WFH)
Company pension scheme
Private healthcare
Plus much more

Interested? Don’t worry if your current CV isn’t up to date - please reach out to Gianluca @ circle recruitment (dot) com

Key words: Windows Server, 3rd Line IT Support, 2nd Line, Technical support, office 365, azure, vmware, networking, MSP, dudley, birmingham, wolverhampton, stourbridge, west midlands, worcestershire, kidderminster

About the company

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.