IT Help Desk Support Specialist

This role serves as the first point of contact for IT support, manages user access and equipment, supports employee onboarding/offboarding, and assists with technology systems including computers, Microsoft 365, networking, and physical security systems.

The ideal candidate is a hands-on, customer-focused IT professional who enjoys troubleshooting, improving processes, and helping employees work efficiently., * Provide onsite first-level IT support for employees.

• Respond to help desk requests, troubleshoot issues, and communicate updates.
• Resolve hardware, software, account access, and connectivity problems.
• Install and configure computers, applications, and peripherals.
• Provide basic employee technology training and support.

User Access & Employee Support

• Prepare technology access for new hires, including:
• Computers and workstations
• Microsoft 365 accounts
• MFA setup
• EMR/application access
• Phones, Wi-Fi, and facility access
• Complete employee offboarding, including account deactivation, equipment recovery, and access removal.
• Maintain accurate onboarding and offboarding documentation., * Maintain accurate inventory of computers, mobile devices, printers, and IT equipment.
• Track assets from deployment through retirement.
• Coordinate hardware replacements and technology refresh planning.
• Perform or coordinate secure data wiping and electronic recycling.
• Assist with asset reporting and lifecycle documentation.

Physical Security Technology Support

• Support facility technology systems, including:
• Security cameras (CCTV)
• Door access systems and FOBs
• Alarm systems
• Visitor access technology
• Maintain accurate access permissions and assist with access audits.
• Coordinate vendor repairs and system issues when needed., Join a team where technology directly supports quality patient care and daily operations. This role provides the opportunity to make a meaningful impact by improving employee productivity, strengthening security, and ensuring reliable technology across the organization.

• 2+ years of IT Help Desk, Desktop Support, or Technical Support experience.
• Strong troubleshooting skills with Windows computers and business applications.
• Experience with Microsoft 365, user accounts, and basic networking.
• Strong customer service and communication skills.
• Ability to prioritize and manage multiple support requests.

Preferred:

• Associate degree in Information Technology or related field.
• Healthcare IT experience.
• Experience with EMR systems, endpoint management, or physical security technology.
• Familiarity with HIPAA and healthcare technology security practices.