IT Help Desk Specialist

• Provide first-level technical support for end users via phone, email, and ticketing system
• Troubleshoot and resolve basic hardware, software, network, and account-related issues
• Support Windows and macOS workstations, printers, mobile devices, and common business applications
• Manage user accounts, password resets, and basic access requests (M365)
• Escalate complex issues to Tier 2/3 support with proper documentation
• Maintain accurate ticket notes and follow IT service management processes
• Assist with workstation setup, onboarding, and offboarding tasks
• Deliver a high level of customer service while meeting response and resolution SLAs

• 0-2 years of experience in an IT support or help desk role (or equivalent hands-on experience)
• Basic understanding of Windows OS, Office 365, and general networking concepts
• Strong troubleshooting and problem-solving skills
• Excellent communication skills with both technical and non-technical users
• Ability to prioritize tasks in a fast-paced environment
• Reliable, detail oriented, and customer focused mindset

Preferred Qualifications

• Experience with ticketing systems (Zendesk preferred)
• Exposure to Active Directory, Azure AD, or Microsoft 365 administration
• CompTIA A+, Network+, or similar certifications (or working toward them)
• Experience supporting healthcare, corporate, or regulated environments (if applicable), * Associate (Preferred), * Office 365: 1 year (Required)
• Active Directory: 1 year (Preferred)
• Microsoft Windows Server: 1 year (Preferred)
• Microsoft: 1 year (Required)

License/Certification:

• Drivers License & Auto Insurance (Required)

Pulled from the full job description

• Tuition reimbursement
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

THE MEDICAL TEAM is a top-ranked healthcare services company, in business since 1978 under the same ownership and management. We pride ourselves on program innovation, recognition of individual excellence, and a strong commitment to top notch patient care. We are seeking a technical savvy professional to work in our Livonia office.