IT Help Desk Representative

The schedule will be 10am to 9pm, four days per week. The IT Help Desk Representative is responsible for supporting customers of a virtual patient observation platform.

Skills and Responsibilities include: · Provide support for installation, configuration, and support of IT and Audio/Video Conferencing equipment and software via email, phone and video · Open and manage trouble tickets in a CRM · PC Imaging and Support · Provide remote orientation and training to customers · Maintain a high level of customer satisfaction · Work as a team member, providing support to other team members and departments

· Associates Degree and six (6) months Help Desk/Call Center experience supporting technology services; or the equivalent combination of education and experience · Basic network troubleshooting experience · Knowledge of Powershell scripting · Knowledge of installing, configuring, and supporting Windows 10/11 · Audio/ Video and Telecommunications experience preferred · Comfortable communicating in front of a camera · Must have the capability to work independently in a fast-paced environment · Proficient written and verbal English communication skills

Pulled from the full job description

• Referral program
• Tuition reimbursement
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off, Collette Health is currently looking for a full-time IT Help Desk Representative to work four 10-hour shifts a week in our Noblesville, IN office (14701 Cumberland Road, Noblesville, IN 46060)., * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Collette Health transforms healthcare delivery with integrated virtual care solutions powered by human-centered AI. Ranked #1 in the 2025 Best in KLAS Virtual Sitting & Nursing category, Collette Health’s virtual nursing, patient observation, and workforce solutions improve patient safety and optimize clinical workflows through proactive interventions and meaningful interactions between patients, families, and care teams.

Partnering with more than 170 hospitals and health systems, Collette Health clinical experts design, develop, and deploy virtual care programs that realize outcomes within the first 100 days. With more than 15 million observation hours to date, Collette Health’s proven platform prevents more than 100,000 falls per year, driving $3.5 billion in cost-savings through fall reduction, improved staff retention, and enhanced patient experience.