IT Help Desk Technician

Operations Microsoft 365 Linux Servers Cyber Security Authentications Desktop Support Network Routing Customer Service Computer Science Technical Issues Business Software Technical Support Help Desk Support Business Valuation Inventory Management Microsoft Windows 10 System Administration Information Technology Full Stack Development Artificial Intelligence Network Troubleshooting Business Transformation Tier 1 Technical Support BitLocker Drive Encryption Virtual Private Networks (VPN) Troubleshooting (Problem Solving) Virtual Local Area Network (VLAN), We are seeking an IT Help Desk Technician who will serve as the first point of contact for employees and customers experiencing technical issues. This role is responsible for answering support calls, troubleshooting common IT issues, managing support tickets, and ensuring requests are routed to the appropriate technical teams.

This position offers an excellent opportunity for individuals looking to grow their IT careers. You’ll work closely with experienced professionals across networking, systems administration, security, and application support while gaining exposure to a wide variety of technologies.

Schedule

• Onsite in Fort Wayne, IN
• Monday through Friday
• Flexible schedule:
• 7:00 AM to 4:00 PM, or
• 8:00 AM to 5:00 PM
• No on-call responsibilities

Responsibilities

• Serve as the primary point of contact for incoming IT support requests.
• Provide Tier 1 technical support for:
• Windows 10/11
• Microsoft 365
• Password resets and account lockouts
• Multi-factor authentication (MFA)
• BitLocker recovery
• Printers and peripherals
• Basic business application support
• Troubleshoot and resolve end-user technical issues.
• Document issues, troubleshooting steps, and resolutions within the ticketing system.
• Triage and escalate tickets to appropriate technical teams when necessary.
• Monitor ticket queues to ensure timely assignment and resolution.
• Follow up with users and confirm issue resolution before closing tickets.
• Provide walk-up support for local users.
• Perform basic network troubleshooting, including connectivity checks, VPN support, and equipment resets.
• Maintain and contribute to internal knowledge base documentation.
• Assist with inventory management, equipment setup, documentation updates, and other operational tasks., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Jr. Help Desk Technician TEKsystems

Fort Wayne, IN*On-Site

Writing Operations Microsoft 365 Linux Servers Cyber Security Authentications Desktop Support Network Routing Customer Service Computer Science Technical Issues Business Software Technical Support Help Desk Support Business Valuation Inventory Management Microsoft Windows 10 System Administration Information Technology Full Stack Development Artificial Intelligence Network Troubleshooting Business Transformation Tier 1 Technical Support BitLocker Drive Encryption Virtual Private Networks (VPN) Troubleshooting (Problem Solving) Virtual Local Area Network (VLAN) +0

• Excellent verbal and written communication skills.
• Strong customer service mindset and professionalism.
• Ability to troubleshoot and solve technical problems independently.
• Good judgment regarding issue escalation and prioritization.
• Experience supporting Windows 10/11 environments.
• Familiarity with Microsoft 365 applications and services.
• Basic networking knowledge and troubleshooting skills.
• Strong documentation and organizational abilities.
• Ability to follow security, privacy, and compliance procedures., * Associate’s or Bachelor’s degree in Information Technology, Computer Science, Networking, Cybersecurity, or a related field, or equivalent experience.
• Previous Help Desk, Service Desk, Desktop Support, or Technical Support experience.
• Exposure to Windows or Linux server environments.
• Understanding of networking concepts such as VLANs, routing, and firewalls.
• Experience working in regulated or compliance-driven environments.

Physical Requirements

• Ability to occasionally lift up to 35 pounds, including computers, monitors, and related equipment, with or without reasonable accommodation., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.