Systems Administrator I

We are looking for a curious, reliable, and technically strong Systems Administrator I to join our IT team. In this role, you will be on the front lines of keeping our technology environment running smoothly - supporting the hardware, software, networks, and specialized member service technologies that our team depends on every day.

This is not just a help desk role. You will gain hands-on experience across server administration, Microsoft 365, Active Directory, cybersecurity compliance, and the member-facing technology that sets us apart - including Interactive Teller Machines (ITMs) and cash recyclers. If you are ready to grow your IT career in a mission-driven organization that values your contribution, we want to hear from you., * Administer servers, workstations, and network devices under the direction of the IT Director

• Support the Microsoft 365 environment including Exchange Online, SharePoint, Teams, OneDrive, and Entra ID (formerly Azure AD)
• Develop deep expertise in the credit union’s member-facing technology platforms, including Interactive Teller Machines (ITMs) and cash recyclers
• Assist with the configuration, deployment, and ongoing maintenance of ITMs and related peripherals
• Partner with branch staff and operations to support technology upgrades and new deployments that impact the member experience
• Contribute input on the strategic direction and roadmap for member service technology platforms
• Provide first- and second-level support for hardware, software, and network issues via the help desk ticketing system
• Diagnose and resolve technical issues in a timely, service-oriented manner - treating every request with urgency and professionalism
• Assist with system configurations, software installations, and technology upgrades
• Support new employee onboarding - configure equipment, set up accounts, and ensure team members are ready on day one
• Maintain user accounts, permissions, and access rights in line with security protocols
• Participate in the deployment of new technologies and enhancements across the organization
• Follow cybersecurity protocols and actively help identify potential risks or vulnerabilities

• 2-5 years of IT support experience, with a focus on Windows environments, networking, and systems administration
• Strong working knowledge of Active Directory, Group Policy, and Windows Server administration
• Proficiency with Microsoft 365 administration - user management, licensing, Teams/SharePoint configuration, and Exchange Online
• Familiarity with backup/patching cycles, basic scripting, and routine system maintenance
• Experience with - or strong interest in - member service or financial technology platforms such as ITMs, cash recyclers, or core banking integrations a plus

Education: Associate’s degree in IT, Computer Science, or a related field - or equivalent experience with applicable certifications (CompTIA A+, Network+, Microsoft certifications, or similar) Required Skills:

• Service mindset - you treat team members the way we treat members: with patience, professionalism, and genuine care.
• Clear communicator - able to translate technical issues into plain language for non-technical staff
• Active listener - you ask good questions and understand what someone needs before jumping to a solution
• Organized and reliable - you manage competing priorities, follow through consistently, and document your work
• Curious and forward-thinking - you think about what could be better and bring ideas, not just completed tasks

Tuition reimbursement, Health insurance, 401(k) matching, Paid time off, Vision insurance, Health savings account, Dental insurance, Flexible spending account Full-time 1 3rd St, Corinth, NY 12822, * Salary: $62,500-$78,000 based on candidate’s experience, qualifications, and demonstrated skills relevant to the position.

• Medical, Dental, Vision, FSA & HSA options.
• Life insurance, short term, & long-term disability benefits.
• 401K with matching contribution up to 10%.
• Generous paid time off, including birthday off and additional12 observed holidays.
• Gym reimbursement and wellness program.
• Internal and external training, including certification and tuition reimbursement.
• Community Volunteer initiatives.
• Career growth & advancement opportunities.

We stand by our purpose to support our members, employees, and communities through all waves of life. We pride ourselves on fostering a workplace that celebrates diversity and inclusivity, ensuring open communication and team members feel valued.

Our Culture Statement: To create a supportive, inclusive and purpose-driven workplace where team members feel valued, empowered and inspired to serve our community while demonstrating kindness and empathy towards one another.