IT Support Specialist - Level 2

We are looking for a sharp, personable IT Support Specialist (Level 1/2) who is ready to be the face of CMIT for our clients. This is more than a helpdesk role - it is your launchpad. You will work directly with business executives and their teams, own client relationships, and collaborate with our offshore and nearshore delivery teams to make sure every request is handled with speed, precision, and professionalism.

This position is remote, but you must be available and online Monday through Friday, 8:00 AM to 5:00 PM Pacific Standard Time.

What You’ll Do

• Serve as the primary point of contact for client support requests, delivering white-glove service with every interaction
• Triage, prioritize, and manage incoming tickets - escalating, delegating, or executing based on urgency and complexity
• Coordinate with offshore and nearshore support teams to ensure timely resolution of client issues
• Administer and support Microsoft 365 environments including Exchange, SharePoint, Teams, Intune, and Azure AD
• Administer and support Google Workspace (Gmail, Drive, Admin Console, and related services)
• Communicate professionally with executives and senior stakeholders - understanding business priorities and translating them into clear action
• Assist with basic to intermediate network configuration and troubleshooting (switches, firewalls, VPNs, Wi-Fi)
• Document issues, resolutions, and recurring problems to build a knowledge base that helps the whole team
• Proactively identify opportunities to improve the client experience and flag systemic issues before they escalate

• 3+ years of experience in IT support, helpdesk, or a related technical role
• Hands-on experience with Microsoft 365 administration (Exchange Online, Azure AD, Teams, SharePoint, Intune)
• Hands-on experience with Google Workspace administration
• Strong communication skills - you can speak to a VP and an intern with equal clarity and professionalism
• Ability to manage multiple open tickets and competing priorities without dropping the ball
• Experience delegating tasks and following up with third-party or offshore teams
• A client-first mindset - you take pride in leaving every interaction better than you found it
• Self-starter who can work independently in a remote environment during PST business hours

Strong Pluses

• MSP (Managed Service Provider) experience - this is a significant advantage
• Networking configuration experience: switches, firewalls, VPN setup, Wi-Fi (Cisco, Meraki, Ubiquiti, SonicWall, etc.)
• Familiarity with PSA or RMM tools (e.g., ConnectWise, Autotask, Datto, NinjaRMM)
• CompTIA A+, Network+, Microsoft certifications, or equivalent
• Experience supporting executive-level users and understanding business priorities in an MSP context, * Recent technical support: 3 years (Required)
• Technical help desk: 3 years (Required)

Pulled from the full job description

• Paid training
• Professional development assistance
• Paid time off, At CMIT Las Vegas, technical skills get you in the door - personality is what makes you succeed. We are looking for someone who:
• Takes ownership. You follow through. If you say you’ll handle it, it gets handled.
• Communicates proactively. Clients and teammates always know what’s going on.
• Stays composed. Executives are busy and sometimes stressed - you are their calm in the storm.
• Wants to grow. We invest in our team and we want someone eager to build a long-term career with us.
• Treats everyone like a VIP. White-glove service is not just a phrase here - it’s the standard.

Compensation & Benefits

• Competitive hourly rate or salary commensurate with experience
• Remote-first position with flexibility and autonomy
• Clear career growth path from Level 1/2 into advanced technical or account management roles
• Exposure to diverse client environments across industries
• Collaborative team culture that values communication, initiative, and continuous learning
• Paid training and certification support

Ready to grow your career with an MSP that does things differently?

Apply today and tell us what makes you the right fit for CMIT Solutions of Las Vegas.

cmitsolutions.com/lasvegas

Pay: $22.00 - $26.00 per hour

Benefits:

• Paid time off
• Professional development assistance

CMIT Solutions of Las Vegas is not your average Managed Service Provider. We set ourselves apart by delivering white-glove IT service to every single one of our clients - from growing small businesses to established executives who demand nothing less than excellence. We are a team that takes pride in our work, our clients, and each other. If you are looking for a place to grow, be challenged, and make a real difference in how businesses experience technology, this is it.