Customer and Technical Support Specialist

We are seeking a dedicated Customer and Technical Support Specialist to join our dynamic team. This role is essential in providing exceptional support to our clients by resolving technical issues efficiently and ensuring a seamless user experience. The successful candidate will serve as the primary point of contact for customer inquiries, offering expert assistance across a broad range of hardware, software, and network-related concerns. This position offers an excellent opportunity to contribute to a fast-paced, innovative environment where technical expertise and superior customer service are highly valued., * Respond promptly and professionally to customer support requests via help desk systems such as ServiceNow or Jira.

• Diagnose and resolve hardware issues related to computer hardware, peripherals, mobile devices, and IT infrastructure components.
• Provide comprehensive troubleshooting for software problems, including operating systems like Windows, macOS, and Linux.
• Assist users with network-related issues such as TCP/IP configuration, DNS resolution, VPN connectivity, firewall settings, and LAN/WAN troubleshooting.
• Manage Active Directory accounts, including user account creation, permissions management, and GPO (Group Policy Object) application.
• Support desktop environments through software installation, updates, and hardware upgrades using tools like SCCM or BMC Remedy.
• Collaborate with network administration teams to resolve connectivity issues involving Cisco Meraki or other network equipment.
• Document incidents accurately in help desk ticket management systems such as ServiceNow or Jira.
• Conduct equipment troubleshooting and maintenance to ensure optimal performance of computers and related devices.
• Provide technical guidance on the use of operating systems and enterprise tools to end-users.
• Assist in the deployment of security measures such as firewalls and VPNs to safeguard organizational data.
• Participate in IT infrastructure projects involving Windows Server environments, DNS management, or Linux server administration.
• Communicate technical information clearly to non-technical users while maintaining professionalism.

• Proven experience in a technical support or help desk role supporting Windows, macOS, and Linux operating systems.
• Strong knowledge of computer networking concepts including TCP/IP protocols, DNS configuration, VPN setup, firewall management, and LAN/WAN troubleshooting.
• Hands-on experience with Active Directory management and Group Policy administration.
• Familiarity with IT support tools such as SCCM, BMC Remedy, ServiceNow, Jira, and help desk ticketing systems.
• Demonstrated ability to troubleshoot hardware issues involving computer hardware components and peripherals.
• Experience supporting mobile devices and enterprise applications within a corporate environment.
• Excellent communication skills with the ability to explain technical concepts clearly to diverse audiences.
• Knowledge of IT infrastructure components including servers (Windows Server), DNS services, DHCP configuration, and network security protocols.

If you possess a proactive attitude towards problem-solving combined with a passion for delivering outstanding customer service in a technical environment, we encourage you to apply. Join us in supporting innovative solutions that empower users worldwide through your expertise.

Pay: $21.00 - $38.00 per hour