IT Service Technician

We are hiring an IT Service Delivery Technician I to provide first-level IT support for hardware, software, and network-related issues. This role involves troubleshooting technical problems, deploying IT equipment, managing user accounts, supporting Microsoft 365 and Windows environments, and ensuring excellent customer service for internal employees., * Provide first-level IT help desk support for hardware, software, and network issues.

• Respond to and resolve ServiceNow tickets in a timely manner.
• Install, configure, and deploy computers, printers, mobile devices, VoIP phones, and other IT equipment.
• Set up and manage user accounts, permissions, and access using Active Directory and Azure AD.
• Troubleshoot Windows, Microsoft 365, Intune, and basic networking issues.
• Support end users with technical questions and system-related issues.
• Document troubleshooting steps and resolutions in the ticketing system.
• Monitor device performance and escalate complex issues when needed.
• Assist with IT projects, hardware upgrades, and asset management.
• Ensure compliance with IT security policies and data privacy standards.

• Associate’s degree in Computer Science, MIS, or related field preferred, or equivalent IT experience.
• 3-5 years of IT Support, Help Desk, or Desktop Support experience.
• Experience with Windows 10/11, Microsoft 365, Active Directory, Azure AD, Intune, and ServiceNow.
• Basic knowledge of networking, hardware, software installation, and troubleshooting.
• IT certifications such as A+, Network+, Microsoft, or ITIL ., * Do you have 3-5 years of IT Support, Help Desk, or Desktop Support experience ?
• Do you have experience with Windows 10/11, Microsoft 365, Active Directory, Azure AD, Intune, and ServiceNow?
• Do you have basic knowledge of networking, hardware, software installation, and troubleshooting?
• Do you have IT certifications such as A+, Network+, Microsoft, or ITIL ?
• Do you have Bachelor’s or Associate’s degree in Computer Science ?

3.63.6 out of 5 stars Charlotte, NC 28216 $26.06 - $33.00 an hour - Contract

Compunnel Inc boasts over three decades of experience collaborating with leading global enterprises to meet their needs for flexible workforce solutions and on-demand talent. We are a worldwide organization offering strategic workforce management, IT consulting, and on-demand talent services. Our specialization lies in serving various sectors including Financial Services, Healthcare, IT, Life Sciences, Aerospace & Defense, Energy, Retail, Telecom, Manufacturing, and Engineering.