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Technical Support Representative

Compunnel Inc.
Franklin, WI, United States
26 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Starter
Compensation
$42,224.0 - $43,680.0
Working hours
Regular working hours
Job source
www.indeed.com

Tech stack

Microsoft Windows Issue Tracking Systems Microsoft Office Computer Equipment

Job description

  • Provide first-level technical support to end users via phone, email, and ticketing systems
  • Troubleshoot hardware, software, printer, and basic network issues
  • Assist users with password resets, account access, and system navigation
  • Document technical issues, resolutions, and escalations in the ticketing system
  • Support installation, configuration, and maintenance of desktop/laptop systems
  • Coordinate with senior IT teams for complex technical issues
  • Deliver excellent customer service while handling multiple support requests
  • Maintain knowledge of company systems, applications, and IT procedures

Requirements

  • Basic understanding of Windows OS, Microsoft Office, and computer hardware
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced support environment
  • Prior help desk, customer support, or technical support experience preferred
  • Associate degree or relevant IT certification is a plus

Benefits & conditions

3.63.6 out of 5 stars Franklin, WI 53132 $20.30 - $21.00 an hour - Contract

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.indeed.com

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