Senior Development Services Manager

• Lead the continuous improvement of the Development Services Department by implementing new processes, standardizing workflows, and aligning the Due Diligence, Administrative, and Permitting teams to support efficient, high quality project delivery.

• Implement department initiatives developed by Studio and Executive Leadership while ensuring successful adoption and long term sustainability.

• Provide operational oversight and leadership for the Due Diligence, Administrative, and Permitting teams, promoting collaboration, accountability, and consistent execution across all national programs.

• Develop, maintain, and continuously improve department Standard Operating Procedures (SOPs), workflows, templates, and best practices.

• Lead the implementation of structured onboarding, training, cross training, and professional development programs for department staff.

• Monitor department Key Performance Indicators (KPIs), including Due Diligence quality and turnaround times, permitting performance, administrative efficiency, training completion, and workflow compliance. Provide regular reporting and recommendations to leadership.

• Mentor department staff while supporting workload planning, resource allocation, staffing, and daily operational needs.

• Identify workflow bottlenecks, operational risks, and process improvement opportunities, and implement corrective actions to improve efficiency, quality, and consistency.

• Serve as the department champion for process implementation, ensuring initiatives progress from planning through successful adoption and measurable results.

• Oversee the quality, consistency, and continuous improvement of Due Diligence reports, including report standards, templates, research methodologies, and quality assurance.

• Provide strategic oversight of permitting operations by standardizing permit workflows, monitoring regulatory approvals, identifying project risks, and improving permitting processes across multiple jurisdictions.

• Coordinate with Project Managers, Design Development, Production, Administrative staff, and Civil and MEP consultants to ensure seamless project delivery and effective communication throughout each project phase.

• Support hiring, onboarding, employee development, performance evaluations, and succession planning within the Development Services Department.

• Evaluate and implement technology solutions, automation tools, and AI initiatives that improve department efficiency, reporting, and project delivery.

• Develop and monitor department performance metrics, identify opportunities to improve efficiency, reduce project risk, minimize rework, and increase the overall capacity of the Development Services Department.

• Minimum of five (5) years of experience in architecture, planning, civil engineering, construction, development services, permitting, or related project administration.

• Minimum of five (5) years of leadership, department management, or supervisory experience preferred.

• Demonstrated experience implementing operational processes, workflow standardization, and organizational change initiatives.

• Experience developing Standard Operating Procedures (SOPs), training programs, quality standards, and performance metrics.

• Strong understanding of Due Diligence, permitting, project administration, and commercial project delivery processes.

• Excellent leadership, organizational, communication, and interpersonal skills.

• Strong analytical, problem solving, and decision making abilities.

• Ability to manage multiple priorities while maintaining exceptional attention to detail and meeting deadlines.

• Customer service oriented with the ability to build strong relationships across departments, clients, consultants, and regulatory agencies.

• Adaptable, collaborative, and committed to continuous improvement.

• Proficient in Microsoft Office (Word, Excel, Outlook, Teams). Experience with Smartsheet, Bluebeam, Procore, Adobe Acrobat, and project management software preferred.

Pulled from the full job description

• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, * 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance
• Wellness program