Systems Administrator - II

We are seeking a dynamic and highly skilled Systems Administrator - II to join our innovative IT team. In this role, you will be responsible for remotely managing and maintaining client’s IT and related security applications/systems, providing technical support and related assistance to clients and internal staff., * Be able to act as an escalation from any issues from an SSE - Level 1.

• Work with a diverse group of clients, that ranges from highly polished corporate environments with complex rules and high-tech platforms, to low end businesses with simple processes and infrastructure.
• Participate in all day-to-day action items of the office.
• Configure and manage a wide range of IT and Security solutions (such as: IT Networks, Video Surveillance, Physical Access Control, Servers, Storage Arrays, and system monitoring solutions)
• Proactively manage system uptime on clients’ solutions, using monitoring tools and activity addressing potential issues or platform outages.
• Manage and follow Change Management Procedures such as software updates, patches, or changes.
• Participate in product provisioning which includes design, planning, coordinating, and implementation (to include data migration, programming, testing and other related tasks).
• Manage basic operations and services for a site or multiple sites, including adds, moves, changes, monitoring and reporting.
• Monitor & manage the daily inbound requests or service tickets to a successful completion, from clients, partners, and vendors.
• Provide technical support to clients and company staff.
• Provide training and support on product usage.
• Provide direction and guidance for all daily tasks (internal & external technical requests) as needed.
• Assist field teams work on construction sites or within facilities to troubleshoot existing systems or bring new infrastructure online.
• Create notes, documents and reports in support of work performed.
• Communicate with teams and clients, update team leads, managers or clients on the status of all work performed on a daily basis.
• Identify potential operational & client problems and report them to supervisor or Department Head.
• Work as a liaison with clients, co-workers and sub-contractors.
• Ensure cooperation and teamwork between all team members, and between all offices.
• Ensure timeliness of internal and client-facing projects.
• Participate in a rotating on-call work schedule.
• Ensure office compliance of company policies and performance metrics.
• Coordinate best efficiencies and productivity within the team members.
• Develop new skills and knowledge as it applies to client’s systems or new services offered by the company.
• Attend & pass manufacturer product certifications & training.
• Participate in technical research and development, to enable continuing innovation within the organization.

• Be working or have recently worked in the field as a Level 1 or Level 2 Systems Administrator for a minimum of 5 years.
• Must possess 2 plus consecutive years or reoccurring certifications in at least 1 leading Video and Access Control Systems products that NYSS supports.
• Must possess 2 plus consecutive years experiences and practical knowledge in using primary in-house service tools.
• Have played significant role in at least 10 successful client deployments of base systems in both Video and Access Control Systems.
• Have advanced understanding of software standards in Networking, Servers, and Applications
• Have advanced understating of Database Administration.
• Have advanced knowledge of Hardware such as Desktop, Laptop and Mobile Computers, Servers, and Networks.
• Possess an expert knowledge of Microsoft & Linux operating platforms.
• Possess advanced knowledge of mainstream mobile operating systems.
• Possess LAN & internet advanced knowledge and troubleshooting.
• Have and demonstrate good problem-solving abilities with high attention to detail and strong organizational skills.
• Have excellent communication, motivational and interpersonal skills.
• Be able to work across different actions, departments, and time zones, and with different cultural backgrounds around the world.
• Efficiently manage time and work effectively across different actions, departments, and time zones.
• Be able to develop a courteous & professional relationship with clients, co-workers, and sub-contractors (must be a team player).
• Must be self-motivated and be able to work independently without prompting.
• Ability to work overtime and occasional weekends with varying workloads and deadlines.
• Have Technical degree or certification.
• Show experience of having attended manufacture training classes for IT or Security Systems (any product / manufacture will qualify).
• Be able to pass background check.

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Flexible spending account, * 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance