Technology Support Specialist

The overall job goal of the Technology Support Specialist is to serve as a team player for technical support of staff and service functions. Responsible for installation of computer equipment, software and client network software; troubleshooting and repair of computer hardware, support for repair of media and telecommunications equipment, and support for Microsoft network management. Maintain a high standard of customer service philosophy and responsiveness to staff computer needs., * Demonstrate excellent customer-focused attitude and service skills.

• Serve as a team player for technical support staff and service functions.
• Set up and install new computer systems, including hardware, client network software and application software.
• Diagnose computer, network and data communications malfunctions; perform maintenance and repairs on computer hardware and peripherals.
• Perform on-site maintenance and repair services on computer, media and telecommunications hardware and peripherals.
• Perform problem analysis to resolve system hardware and application issues.
• Perform diagnosis of problems, providing solutions within area of responsibility, and/or through consultation with the Technology Supervisor; and coordinate implementation of fixes and enhancements.
• Provide backup for other team members, as required.
• Create and maintain all appropriate system documentation.
• Maintain inventory of computer technology-related equipment, supplies and parts.
• Maintain appropriate records of equipment repairs and costs.
• Work cooperatively with other technical support staff to perform the above duties.
• Communicate appropriately and effectively with the Technology Supervisor, co-workers, District staff and public.
• Perform other related duties as assigned by the Technology Supervisor
• Regular and reliable, in person attendance

Education: Associate’s degree in a computer-related discipline or related field required. Extensive technical experience related to the area of assignment may be considered as a substitute for the degree requirement.

Work Experience: Two years of computer technical support experience and experience with a wide range of electronic media technologies.

Reliable transportation is needed to commute between school buildings as needed, * Require extensive knowledge and skill level for installation, maintenance and repair of current personal computer hardware, operating systems, network connections and software

• Possess excellent communication skills and the ability to interact effectively with both technical and non-technical personnel
• Possess demonstrated leadership skills