Technical Support Specialist

Reporting to the Director of Technology, the Technical Support Specialist will provide support and maintenance of personal computer systems and peripherals for Saginaw ISD and partnering locations., 1. Will assist in hardware and software maintenance of computer systems and peripherals, including printers, scanners, document cameras, projectors, sound systems, interactive devices, PCs (desktops and laptops), Chrome OS-based devices, tablets (iOS and Android), and telephony devices.

1. Will assist in device and user management systems, computer image development and deployment, and management of desktop security software.
2. Will be required to travel, on a regular basis, to all Saginaw ISD and partnering locations in the contracted service area.
3. Will be required to maintain a daily log of activities in a help desk database.
4. Will support and enhance a collaborative team environment.
5. Meets and greets customers in a positive, helpful manner.
6. Performs other related duties and assumes related responsibilities as assigned by department coordinators and supervisors.

Do you have experience in Windows?, Do you have a High school diploma or GED?, 1. High school diploma or GED with 60 hours of college courses in the area of technology or equivalent required.

1. Associate’s Degree in computer science, computer information systems, or related field preferred.
2. Must have a minimum of three (3) years of experience installing and maintaining networked computer systems.
3. Experience working in Windows 10/11, Google Chrome OS, and Apple iPad OS platforms required.

4. Experience working with K-12 educational institutions preferred, but not required.

5. Demonstrated ability to communicate and work effectively with diverse groups and individuals with all levels of technology skills.
6. Ability to work in a team-based system that utilizes work teams for collaborative decision-making.
7. Excellent oral and written communication skills.
8. Ability to organize, prioritize, and work independently.
9. Ability to maintain confidentiality of information.
10. Ability to lift as necessary.
11. All applicants who are conditionally considered for employment will, as a final step in the employment process, be required to submit to a drug screen test.