IT Technician (On Call) - Bilingual (English/Spanish)

We are seeking a reliable and experienced IT Technician to join our team on an On Call basis. The ideal candidate will provide technical support to our clients by troubleshooting hardware, software, network, POS, and peripheral issues. This position requires excellent customer service skills, the ability to work independently, and fluency in both English and Spanish.

This role is ideal for an IT professional looking for flexible work while supporting multiple client environments.

Responsibilities

• Provide onsite and remote technical support for end users.
• Install, configure, and maintain desktops, laptops, printers, scanners, and mobile devices.
• Troubleshoot Windows operating systems and common software applications.
• Perform hardware diagnostics, repairs, and component replacements.
• Install and configure new workstations and peripheral devices.
• Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, Office).
• Create, manage, and troubleshoot Active Directory user accounts.
• Configure and troubleshoot network connectivity (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
• Install and configure routers, switches, and wireless access points.
• Perform system updates, software installations, and patch management.
• Maintain accurate documentation of completed work and service tickets.
• Escalate complex technical issues when necessary.
• Follow company IT policies, security procedures, and best practices.
• Provide excellent customer service while communicating professionally with clients.

• Minimum 2-4 years of experience in IT Support or Help Desk.
• Fluent in English and Spanish (spoken and written).
• Strong troubleshooting and analytical skills.
• Experience supporting Windows 10 and Windows 11.
• Experience with Microsoft 365 administration and support.
• Knowledge of Active Directory and Group Policy.
• Understanding of networking fundamentals:
• TCP/IP
• DNS
• DHCP
• VPN
• Wi-Fi
• LAN/WAN
• Experience configuring printers and network devices.
• Knowledge of remote support tools (TeamViewer, AnyDesk, ConnectWise Control, Remote Desktop, etc.).
• Ability to prioritize multiple service requests.
• Strong organizational and communication skills.
• Professional appearance and customer-focused attitude.
• Ability to lift up to 50 lbs (23 kg).
• Reliable transportation to travel to customer locations.
• Valid driver’s license., * Associate Degree in Information Technology or related field.
• Industry certifications such as:
• CompTIA A+
• Network+
• Microsoft Certifications
• Google IT Support Professional
• Experience with:
• Azure Active Directory (Entra ID)
• Intune
• Windows Server
• Hyper-V or VMware
• Basic cybersecurity practices
• Backup and disaster recovery solutions
• VoIP systems
• POS systems (preferred but not required)

Skills

• Excellent troubleshooting abilities
• Customer service oriented
• Critical thinking
• Time management
• Ability to work independently
• Attention to detail
• Strong verbal and written communication
• Team player
• Adaptability
• Problem-solving mindset

Pulled from the full job description

• Flexible schedule, * Weekdays
• Evenings (when needed)
• Weekends (occasionally)
• Emergency service calls
• Short-notice assignments

Compensation

Compensation is competitive and based on experience.

Why Join Us?

• Flexible schedule
• Opportunity to work with diverse technologies
• Professional growth
• Friendly and collaborative environment
• Competitive compensation
• Opportunity for recurring assignments and long-term collaboration