Technical Support Specialist

• Provide technical support via phone, email, and support ticketing systems for Phillips Connect solutions.
• Troubleshoot hardware, software, connectivity, and installation issues using established support procedures.
• Guide customers and field technicians through product installation, activation, configuration, and testing.
• Document customer interactions, troubleshooting steps, and resolutions within CRM and support systems.
• Escalate complex technical issues to Engineering or other internal teams while ensuring complete documentation.
• Manage assigned support cases through resolution while providing timely customer follow-up.
• Help improve technical documentation, knowledge base articles, and support resources.

• High school diploma or GED; technical certification or related coursework is a plus.
• 1-3 years of experience in technical support, customer service, or another customer-facing technical role.
• Strong troubleshooting and analytical problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to learn new technologies quickly and manage multiple priorities in a fast-paced environment.

What Helps You Stand Out

• Experience supporting connected hardware or IoT devices.
• Background in telematics, transportation, fleet technology, or automotive industries.
• Experience using Salesforce or similar CRM/support platforms.
• A passion for delivering outstanding customer experiences.

Smart trailer technology is redefining how freight moves, and we’re the team building it. We offer:

• Competitive hourly pay
• Annual incentive opportunity
• Comprehensive medical, dental, and vision benefits
• 401(k) with company match
• Paid vacation and company holidays
• Professional development opportunities
• A collaborative, innovative culture where your ideas make an impact

Salary Range

Hourly Rate: $31.00 - $34.00 per hour, depending on experience, qualifications, skills, and other business-related factors., * 401(k)

• Dental insurance
• Employee assistance program
• Parental leave
• Retirement plan