Desktop Support Technician

We are seeking a customer-focused Desktop Support Technician to provide exceptional IT support in a fast-paced enterprise environment. The ideal candidate will be responsible for delivering end-user support, managing hardware and software assets, performing IMAC activities, and ensuring a seamless technology experience for employees and executives., * Perform IMAC activities (Install, Move, Add, and Change) for end-user devices.

• Provide desktop, laptop, and phone support, troubleshooting hardware and software issues.
• Support executive users and assist with office relocations and workstation setups.
• Manage IT asset inventory and perform preventive maintenance.
• Onboard new employees and provide end-user training on hardware and software.

Desktop Support experience in an enterprise environment required:

• Las Vegas, NV: 2 to 6+ years of experience
• Eagan, MN: 6 months to 2 years of experience
• Strong troubleshooting skills for hardware, software, and operating systems.
• Hands-on experience with Microsoft 365, Windows 10, SCCM, and Trend Micro.
• Basic understanding of networking concepts (TCP/IP, DHCP, LAN/WAN).
• Ability to diagnose, test, and replace hardware components and peripherals.
• Excellent customer service and communication skills (written and verbal English).
• Ability to prioritize tasks, work independently, and manage multiple support requests.

Preferred Certifications

• CompTIA A+ Certification.
• Microsoft Certified Professional (MCP).

Immediate Joiners Preferred.

Pulled from the full job description

• Tuition reimbursement
• Health insurance
• Vision insurance
• Dental insurance, * Dental insurance
• Health insurance
• Tuition reimbursement
• Vision insurance